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Northern Light Blue Hill Hospital

Department: Primary Care - EW Dixon

Position is located:Eleanor Widener Dixon Mem Clnc

Work Type: Full Time

Hours Per Week: 40 Hours per Week

Work Schedule: 7:00 AM to 4:30 PM

Summary:

The Certified Medical Assistant III has met the experience requirement as well as achieved and maintained the points required to have advanced to this final step in the NLH Medical Assisting Ladder. This position represents the ultimate performance for a certified medical assistant. The CMAIII provides direct and in-direct patient care under clinical direction of the provider they are working with and the office leadership within a medical office setting. Performs duties such as routine intake of patients which includes taking vital signs and chart prep, performing point of care testing as appropriate, and assuring patients understand their plan of care and instructions. May also be required to transport patients between hospital departments. They will also be required to answer phone messages, propose orders when there is not a protocol to support, and assure providers are made aware when there are outstanding tasks on their desktops/message center that they must complete. The CMAIII provide additional advanced clinical tasks based on the needs of the specialty and department. The CMAIII serves as a mentor to new employees and students.

Responsibilities:

Clinical

+ Properly collect and understand the required vital signs, screening questions.

+ Properly gather a history and reason for visit.

+ Ensure a complete medication reconciliation is completed at each visit.

+ Perform venipuncture, label and deliver lab specimens, immunizations, and prepare patient for procedure.

+ Provides care in accordance with the patient's plan of care.

Administrative Assisting

+ Document all aspects of patient care in a timely manner on both paper medical records and the electronic medical record.

+ Manages clinical desktop to ensure timely communication with patients, specialists and medication refills.

Communication & Customer Service

+ Communicates and interacts with patients and families, providers, peers and other health care members to maximize successful outcomes and maximize function of the unit.

Medical Law & Ethics

+ Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed.

Patient Care Coordination & Education

+ Facilitate patient compliance (e.g. continuity of care, follow up, medication compliance) to optimize health outcomes.

Medical Assistant III requirements

+ Achieve the minimum number of items/points (18) from the verification checklist. Including at least one from each category.

+ Leadership (Preceptor, NLH Committees, MO Committees and workgroups).

+ Quality & Performance Improvement (Quality Checks Lab, EOC, RL investigations, Pop Health Projects).

+ Collaboration, Teamwork & Community (cross trained multiple departments, competency as PSR, Community Volunteer, Picked up 4 or more shifts per quarter in additional coverage).

+ Professional Development (Instructor for BLS, ALS, MOAB, serve on State or National Professional Org, Have a Associates/Bachelors Degree).

Other

+ May perform other duties upon request and with proper training and competency documented.

Other Information:

+ Be in good standing regarding attendance and have no serious discipline or corrective action in the most recent 12 months.

+ Have obtained a minimum, overall score of “Meets Expectations” (3) on their most recent performance evaluation.

+ Achieve the minimum number of items on the verification checklist for that level.

+ Have manager approval to apply for initial advancement.

Competencies and Skills

+ Basic Life Support

+ Blood Pressure Measurement

+ Electronic medical record software.

+ Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

+ Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

+ Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

+ Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.

+ Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.

+ Injection Administartion

+ Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it.

+ Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.

+ Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.

+ Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.

+ Obtain Vital Signs

+ Performing an ECG

+ Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

+ Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

+ Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .

+ Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.

+ Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.

+ Specimen Collection

+ Sterile Gloving Technique

+ Wound Care

+ Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

+ Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.

+ Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

+ Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

+ Required High School Diploma/General Educational Development (GED)Current MA registration/certification.

Required Experience

+ 2 year/years of Relevant Work Experience

Working Conditions

+ Potential exposure to abusive and/or aggressive people.

+ Potential exposure to diseases or infections.

+ Work with computers, typing, reading or writing.

+ Lifting, moving and loading 20 to 30 pounds.

Blue Hill, Maine, BH, Rural Health Care, Downeast, Coastal, new facility

Position Medical Assistant III- CertLocation Req ID 84233