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We are seeking a **_Financial Services Specialist_** who will support the Financial Services function at the Johns Hopkins Center for Talented Youth (CTY), providing essential operational support in both financial aid administration and student accounts management. This position spans several functions, where staff develop foundational expertise in financial aid awarding, student billing, payment processing, and refund management.

Under the supervision of the Associate Director of Financial Services, the Specialist performs day-to-day financial transactions, assists in maintaining data integrity, and provides high-quality service to families and internal teams. This role ensures compliance with institutional policies and contributes to a seamless, student-centered financial experience.

Specific Duties & Responsibilities

_Financial Aid Administration (40%)_

+ Assist in processing and evaluating financial aid applications under supervision, ensuring completeness and compliance with CTY policies.

+ Enter award information into the student system and generate award letters.

+ Support the reconciliation of financial aid disbursements with student accounts.

+ Maintain confidentiality and integrity of financial aid records in accordance with FERPA and CTY policies.

+ Respond to basic family inquiries related to financial aid status, award timelines, or documentation needs.

_Student Accounts Management (40%)_

+ Process student payments and refunds; post transactions accurately in the student information system.

+ Assist in managing third-party billing, tuition remission, and adjustments.

+ Reconcile cash receipts, credit card batches, and other daily account transactions.

+ Support collection efforts by preparing communications or follow-up lists for outstanding balances.

+ Generate reports and assist with monthly account reconciliations.

_Cross-Functional and Administrative Support (20%)_

+ Provide customer service to families through phone and email communications.

+ Assist with financial reporting and documentation for audits or internal reviews.

+ Participate in financial services training and cross-functional projects related to process improvement.

+ Maintain organized digital and physical records according to JHU data retention standards.

Other duties as assigned.

Minimum Qualifications

+ High school diploma or graduation equivalent.

+ Two years of related office, clerical, or accounting experience.

+ Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

+ Experience in higher education financial aid or student accounts setting.

+ Familiarity with Johns Hopkins systems (SAP, Modern Campus) or equivalent student information databases.

+ Intermediate Excel skills, including formulas and pivot tables.

Technical qualifications and specialized certifications

+ Strong attention to detail and accuracy.

+ Excellent organizational and interpersonal communication skills.

+ Ability to work effectively in a fast-paced, team-oriented environment.

+ Proficiency with Microsoft Excel and database systems; experience with SAP or CIS preferred.

+ Knowledge of financial aid principles, student billing processes, or related financial operations preferred.

Classified Title: Financial Services Specialist

Role/Level/Range: ATO 37.5/03/OF

Starting Salary Range: $21.25 - $36.90 HRLY ($65,000 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: Mon-Fri 8:30-5:00

FLSA Status: Non-Exempt

Department name: CTY Enrollment Services

Personnel area: Academic and Business Centers

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.