• IS Support Specialist

    Curtis Lumber Co. (Ballston Spa, NY)


    Job Posting information

     

    Build Your Career with Curtis Lumber!

     

    Founded in 1890, Curtis Lumber is a family owned and operated building materials retailer, one of 100 largest and fastest-growing in the nation. Our employees enjoy competitive pay and excellent benefits coupled with ideal business hours allowing for a healthy work life balance. We recognize our employees hard work and dedication are the driving force of our success, and we continually look for ways to reward them.

     

    Our Corporate location is looking for an IS Support Specialist to join their team!

     

    The IS Support Specialist is responsible for all aspects of help desk support and technical assistance. Address and resolve a wide variety of user issues, including software problems, hardware failures, and network issues. Active involvement in providing technology solutions to support business needs.

     

    IS Support

     

    + Effectively and efficiently resolve end-user help desk calls received via phone or help desk ticket system

    + Provide excellent customer service through effective communication, understanding, and logical troubleshooting

    + Accurately document the details of the user request or issue, document the diagnostic steps performed when troubleshooting

    + Troubleshoot and provide technical support for computers, business software applications, mobile devices, peripherals, and related technology

    + Coordinate preparation and installation of new computing equipment as well as upgrading and repairing existing computer equipment

    + Install, configure, upgrade computer hardware, operating systems, and applications

    + Repair or replace defective equipment

    + Collect outdated equipment for recycling or disposal

    + Assist with IS asset management including hardware, software, phones, cell phones and printers

    + Train end users in access, security, use, and customization of programs and software

    + Engage with various business partners to request services, procure hardware or software, and to assist in troubleshooting issues

    + Assist in driving operational efficiency by developing strategies and solutions using technology and software applications to improve workflow in order to fulfill business needs

     

    Customer Service

     

    + Acknowledge, greet, and assist internal/external customers in a timely and professional manner

    + Handle telephone and electronic inquiries efficiently and effectively

    + Identify the needs and provide the appropriate level of assistance

    + Effectively research and resolve complaints and conflicts

     

    Performance Expectations

     

    + Do It Right the First Time - Strive to eliminate errors, prioritize work accuracy, seek opportunities to improve efficiencies

    + Excellent attitude and customer service skills

    + Must be able to interact and communicate with supervisors, coworkers, and customers in a positive and professional manner

     

    Safety Expectations

     

    + Comply with all safety policies and procedures

    + Complete required monthly safety involvement

    + Use proper PPE when required

    + Maintain a safe work environment

    + Be aware of surroundings at all times

    + Work safely at all times

     

    General Expectations

     

    + Comply with all Company policies and procedures

    + Develop new and existing skills through educational programs including, seminars, product knowledge training and clinics

    + Willing to become a member of a committee/team for current or new programs to ensure their success

    + Attendance at Company/store meetings is mandatory

     

    Other duties may be assigned

     

    At Curtis Lumber we embrace a culture of accountability and safety. Join us, and you’ll quickly see everything that sets us apart is also what brings us together.

     

    If you are ready to Build your Career, apply now to connect with our Recruitment team today!

     

    PERKS FOR OUR PEOPLE!

     

    Comprehensive Benefit Package - Medical, Dental, Vision • Competitive Wages • 401k with Company Match • Ideal Retail Hours • Paid Holidays & PTO • Bereavement Pay • Profit Sharing • 529 College Savings • Employee Assistance Program • Tuition Reimbursement • Boot Reimbursement • Employee Discount • Community Events • Employee Referral Program

     

    Email us: [email protected]

     

    Facebook: @curtislumbercareers

     

    YouTube: @curtislumbercareers

     

    https://www.curtislumber.com/employment/

     

    Submit a Referral

     

    LocationUS-NY-Ballston Spa

    ID2025-3383

    Category Corporate

     

    Position Type Non-Exempt - FT

     

    Min Pay Range USD $23.00/Hr.

     

    Max Pay Range USD $25.00/Hr.

     

    Commission No