• COPY - Desktop Support Techician

    Insight Global (Arlington Heights, IL)


    Job Description

    A client in Arlington Height, IL is looking for a desktop technician. They are unboxing (entering asset info into their asset management tool), imaging (using SCCM), configuring, and then deploying the machines to the users. For the laptops it will be white glove service rolling out to the end users within the hospital. They may need to install specific software based on the end user needs. End users will be doctors, nurses, virtually anyone within the hospital. They are also following their decommission process and placing them in their disposal and/or determining whether they can be reused. Will need to be comfortable driving to other location – furthest would be 10 miles away.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    Windows 10/Windows 11 experience (mid-ground moving to 11 at the moment)

     

    Attention to detail - building assets into ServiceNow

     

    Imaging experience – SCCM preferred

     

    Deployment experience – working with end users/customer facing

    Strong Customer Service skills

    Will need to be able to lift 20 lbs (monitors, thin clients) as well as need to use some power tools to get screws off. Experience installing/enabling encryption