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Job Description

Insight Global is looking for a Business Analyst to join one of the largest Insurance companies in the world. This individual will join the Strategic Planning Office team and be responsible for working with stakeholders to gather requirements, UAT testing, and QA for moving from Avaya to AWS Connect. Migration will include reskilling agents, migrating agents, and building new IVR development for chat features, call recordings, splitting calls, and connecting to existing Salesforce CRM. This individual will be compensated at an hourly rate starting at 50/HR.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- Gathering requirements with stakeholders

- UAT testing

- Experience working with AWS Connect tools and system including chat features, call recordings, splitting calls, connecting to existing CRM Salesforce (CTI Connect)