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Salary Range **$18.00 - $18.00 Hourly**

Education Level **High School**

Job Description

Make an Impact.

At WellLife Network, every role plays a vital part in empowering people to live their best lives. As part of one of New York’s largest nonprofit health and human services organizations, you’ll join a team dedicated to compassion, inclusion, and excellence — helping individuals and families thrive every day.

**Position Summary** : Under direct supervision, performs diversified routine clerical duties including answering the phones, faxing, filing, and compiling/verifying/posting data, and supporting the program.

Essential Accountabilities:

1. Sign in addiction recovery clients and direct other clients to the correct location.

2. Verify financial information in avatar.

3. Covers front desk at site daily.

4. Enter applications into My Avatar

5. Verify and keep track of client payments.

6. Verify insurance coverage for all Medicaid clients at check in.

7. Complete fee sets.

8. Close and reconcile the front desk at the end of each shift.

9. Answer multi-line phones, manages incoming calls, responds to front line inquiries about service available, participation requirements, insurance eligibility, transfer calls to the appropriate place, etc.

10. Perform daily reminder calls for intake appointments and prescriber's appointments.

11. Assist with prior authorization-make sure they are completed before submitting to avoid unnecessary denials, call the pharmacies to ensure everything has been received, inform them when approval is received and follow up with insurance companies.

12. Filing lab results.

13. Responsible for closing charts for discharged clients.

14. Make bank deposits for front desk when needed.

15. Post and proof daily schedules.

16. Distribute faxes.

17. Assist with any projects given by the office manager.

18. Cover front desk at various sites when short staffed and/or assist other programs in the building.

19. General work duties including but not limited to, sending ARS faxes, taking incoming faxes, and forward to appropriate person/program, distribute incoming mail when needed, replenishing paper in fax and copy machines.

Job Qualifications

1. HS Diploma or GED

2. Prior experience working at the front desk or in customer service.

3. Work well with others and independently.

AMERICANS WITH DISABILITY SPECIFICATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

What You’ll Gain

+ Compensation: Competitive hourly rate based on experience.

+ Robust Benefits: Medical, dental, vision, and 401k retirement plan (with matching).

+ Work-Life Balance: Paid time off, holidays, and personal days.

+ Wellness Program: Free and low-cost gym and wellness access and support.

+ Training & Growth: Ongoing professional development and career advancement opportunities.

+ Meaningful Work: Direct impact on the lives of youth and their families.

+ Supportive Environment: A collaborative team that values your contributions