• Director, Provider Technology

    Dragonfly Health (Birmingham, AL)


    Description

    Essential Functions

    _Note: The essential duties and primary accountabilities below are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager._

     

    1. Own and execute the national rollout plan for Tech Mobile App (TMA) across the DME provider network, with a goal of 80% implementation by EOY 2025.

    2. Manage the onboarding of DME partners into DMETrack Lite, progressing qualified providers through the DMETrack Pro.

    3. Establish and track against MBOs (Management by Objectives) including: >80% System Compliance for DME Tech users within 90 days of rollout; Milestone adherence for implementation plans; and Data accuracy and platform utilization targets.

    4. Serve as the Subject Matter Expert (SME) on all Provider-facing technology platforms.

    5. Lead training, onboarding, and go-live support for providers transitioning onto Dragonfly systems.

    6. Partner with Network Contracting teams to align onboarding with commercial terms and incentive structures.

    7. Develop and maintain support documentation, rollout schedules, and provider communications.

    8. Oversee the recruitment, selection, employee orientation, training, coaching, and management for one Technical Analyst responsible for: Geo-fencing and order density configuration within SMART Match; Reporting on compliance, usage, and system performance; Platform enhancement feedback and provider analytics.

    9. Partner with Product, Engineering, Operations, and Client Services to align provider rollout with internal development roadmaps and service goals.

    10. Collaborate with QA and Compliance teams to monitor system use, SLA performance, and reduction in CQIs and service failures.

    11. Influence future development priorities through insights gathered from provider adoption and field feedback.

    12. Identify, develop, and lead process improvements to optimize network operations, reduce costs, and enhance service levels. Use data-driven insights to guide decision-making and provide actionable recommendations for ongoing operational improvements.

     

    Marginal or Additional Functions

     

    1. Act as a company ambassador in external relationships, enhancing the organization’s reputation with key providers, partners, and stakeholders.

    2. Performs other duties as assigned or apparent.

     

    Supervisory and Managerial Responsibility

     

    • Direct managerial/supervisory responsibility

     

    Knowledge, Skills & Abilities

    Education, Licensure or Certification:

    • A Bachelor’s Degree in Business, Healthcare Management, or a related field or equivalent combination of education and experience

    Work Experience or Related Experience:

    • 8+ years of experience in project management, operations, or network enablement, ideally in healthcare, DME, or logistics environments

    • Strong working knowledge of provider technology platforms, mobile apps, and process automation

    • Demonstrated success leading cross-functional rollouts or technology implementations

    Specialized Knowledge, Skills & Abilities:

    • Excellent communication and relationship-building skills – must be able to earn trust of field operators and executive stakeholders alike

    • Familiarity with service-level compliance metrics, GPS/ETA-based tracking systems, and order lifecycle visibility tools

    • Analytical fluency with Excel, PowerPoint, Power BI, and CRM/project tools such as Salesforce, Monday.com.

    • Advanced knowledge of network management, risk mitigation strategies, and contract compliance.

    Equipment:

    • Working knowledge of a PC, business and communications software (MS Office) and web-based tools are required

     

    Travel Requirements and Conditions

     

    • Some travel may be required

     

    Work Environment, Conditions and Demands

     

    • Work is generally performed in an office or remote office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions.

    Physical Requirements and Demands

    _Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described._

     

    • This position entails a high level of work performed at a computer terminal and telephone or headset equipment throughout the day

    • Regular eye-hand coordination and manual dexterity is required to operate office equipment

     

    Additional Position Information

     

    • No additional information is applicable

    Qualifications

    Skills

    Required

    + **Working knowledge of Microsoft Office Suite:** Some Knowledge

    + **Working knowledge of a PC:** Some Knowledge

    Education

    Required

    + Bachelors or better in Business Mangement

    Experience

    Preferred

    + Demonstrated success leading cross-functional rollouts or technology implementations

    + 8+ years of experience in project management, operations, or network enablement, ideally in healthcare, DME, or logistics environments

     

    Equal Opportunity Employer

     

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

     

    For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.