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Hiring Range: $21.06- $28.21

_The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information._

Prepares Closing Packages and issues Closing Disclosures for various Products offered throughout all Business Channels ensuring compliance with TRID regulations. Completes Wire Breakdown for Attorney ensuring funding is accurate. Reviews Closing Board pipeline regularly to monitor scheduled files and prioritizes based on Closing Dates/Times. Provides exceptional customer service for all internal and external customers. In addition this team member must create an atmosphere which facilitates the company’s goals and decisions through mutual respect, honesty and consideration of others.

ESSENTIAL DUTIES:

Closing Packages:

+ Complete closing screens in System

+ Prepare closing packages

+ Communicates with Closing Attorney

+ Complete the Closing Checklist

+ Communicates with Sales staff

+ Complete Cure calculation

+ Prepare the Wire Breakdown

+ Review Closing Disclosures for accuracy, min investment, etc.

Post-Closing Suspensions:

+ Responds quickly to all Post-Closing notifications

+ Prepares revised Closing Documents when necessary

+ Assists Post Closing Department with questions regarding Closed Loan Files

Departmental Support:

+ Remains familiar with frequently changing investor guidelines and procedures

+ Cross-trains and assists with other Team-related functions as necessary

+ Maintains up-to-date procedures for all functions performed

+ Performs other duties as requested.

+ Must be flexible with schedule during peak volume/season.

EDUCATION:

+ High school diploma or general education degree (GED) or equivalent combination of education and experience

+ Two to five years related experience and/or training

KNOWLEDGE, SKILLS, AND ABILITIES:

+ Provides courteous telephone support

+ Communicates effectively with customers

+ Excellent Internal / External customer relations skills

+ Desire to work with the public focusing on meeting customer needs

+ Is tolerant of others’ delays due to uncontrollable circumstances

+ Thinks before taking actions

+ Ability to remain calm under pressure

+ Ensure all policies are administered within ethical and legal standards to minimize litigation exposure

+ Understands all aspects of job responsibilities

+ Familiar with FHLMC, FNMA, FHA, VA, MASS Housing and NHHFA Housing Guidelines RI Housing & Construction Loans, USDA / State Housing programs

+ Experienced in the Encompass platform software.

Working Conditions:

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.