• Shop Foreman

    Alpin Haus (Middletown, NY)


    Shop Foreman

     

    Middletown, NY

     

    Full Time

     

    Mid Level

     

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    Pay Range: $25–$35 per hour (based on experience)

    Position Summary

    The Shop Foreman is responsible for maximizing technician billable hours, maintaining high-quality repair standards, and ensuring clear, effective communication between Service Technicians, Service Advisors, and customers. This role plays a critical part in daily shop operations, workflow efficiency, and overall customer satisfaction.

    Key Responsibilities

    + Review and manage the dispatch schedule to ensure Service Technicians are producing billable work; adjust workflow as needed

    + Monitor daily production reports and take proactive action to improve efficiency

    + Support Service Advisors by assisting with workflow management, allowing them to focus on selling and processing repair orders

    + Review repair orders to ensure proper flat-rate application and that complaints, causes, and corrections are clear, complete, and accurate

    + Confirm required photos and documentation are captured for all warranty repairs

    + Anticipate, plan, and oversee vehicle movement in coordination with Lot Attendants

    + Coach, mentor, and motivate Service Technicians to achieve performance and quality goals

    + Lead by example using company core values as the operational guide

    + Assist management in maintaining appropriate staffing levels and identifying training needs

    + Perform workmanship and cleanliness inspections during and after repairs with a strong customer satisfaction focus

    + Serve as the liaison between Service Advisors and Service Technicians

    + Communicate directly with customers when additional information is needed regarding repairs

    + Establish, enforce, and maintain shop safety standards and cleanliness

    + Ensure shop vehicles, tools, and equipment are properly maintained and operational

    Supervisory Responsibilities

    The Shop Foreman directly supervises an assigned team of Service Technicians. Responsibilities include:

     

    + Training and instruction on proper repair methods and procedures

    + Planning, scheduling, assigning, and monitoring work

    + Inspecting and approving completed repairs

    + Evaluating technician performance

    + Recommending corrective or disciplinary actions when necessary

    Qualifications

    + High school diploma or equivalent

    + Minimum of 3 years of proven experience as a Shop Foreman and/or Dispatcher

    + Recreational vehicle experience and strong product knowledge preferred

    + Manufacturing or production environment experience preferred

     

    Core Competencies

     

    + Excellent computer skills with strong attention to accurate data entry

    + Highly detail-oriented and well-organized

    + Ability to work collaboratively in a fast-paced, team-oriented environment

    + Strong ability to follow verbal and written instructions and procedures