• Sr. Observability Engineer

    EverBank (Lewisville, TX)


    Senior Observability Engineer

     

    The Sr. Observability Engineer plays a critical role in ensuring the reliability, availability, and performance of enterprise systems by designing and implementing observability solutions. This position supports the IT Incident Management Team (IMT) by providing actionable insights, telemetry, and automation to reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR). The role combines deep technical expertise in monitoring, logging, and tracing with a strong understanding of SRE principles.

    Key Responsibilities and Duties

    + Designs, implements, and maintains observability tools (e.g., Splunk, Prometheus, Grafana, OpenTelemetry).

    + Develops dashboards, alerts, and automated workflows to support proactive incident detection.

    + Partners with IMT to provide real-time telemetry during major incidents.

    + Conducts root cause analysis using logs, metrics, and traces.

    + Improves incident response processes through automation and data-driven insights.

    + Defines and monitors Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets.

    + Collaborates with application and infrastructure teams to embed observability into CI/CD pipelines.

    + Identifies gaps in monitoring coverage and implements solutions.

    + Drives adoption of observability best practices across engineering teams.

    Minimum Qualifications

    + 3 years of technical experience supporting enterprise systems

    + Previous experience with observability tools or site reliability engineering

    Preferred Qualifications

    + 5 years of experience with observability tools (Splunk, ELK, Prometheus, Grafana, OpenTelemetry)

    + Proficiency in scripting languages (Python, Bash) and automation frameworks

    + Certifications in SRE, ITIL, or cloud technologies

    + Familiarity with cloud platforms (Azure, AWS, or GCP) and container orchestration (Kubernetes)

    + Experience with AIOps or machine learning for anomaly detection

    + Incident Management ( IMT) - Provide Incident Analysis, Run Book, suggest improvements and collaborate with wider group

    + Build & Publish operation KPI's - Sev1 / Sev2, MTTR, MTTD, Incident Volume, Application performance

    + CI / CD Tools - GitHub, Jenkins, Azure DevOps

    Educational Requirements

    + University (Degree) Preferred

    Physical Requirements

    + Physical Requirements: Sedentary Work

     

    Career Level

    7IC

    Posting end date: 12/31/25

     

    Job Seeker Notice

     

    EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

     

    The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

     

    VEVRAA Federal Contractor

     

    Member FDIC

     

    Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)

     

    **Pay Range** $108,758 - $147,143

     

    EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

     

    We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.