"Alerted.org

What We Offer

Must have a Paramedic license

The Manager/Administrative Division Chief provides strategic leadership and operational oversight of the EMS department, ensuring compliance with North Carolina Office of EMS (NCOEMS) regulations and Commission on Accreditation of Ambulance Services (CAAS) standards. A primary responsibility of this role is managing the New Hanover County EMS System Plan—a countywide framework that defines how all first responder agencies, including AirLink/VitaLink, the New Hanover County 911 Center, New Hanover County Fire Department, New Hanover County Sheriff’s Department, Wilmington Fire Department, Wilmington Police Department, General Electric Nuclear Plant First Responders, UNCW Police, Wrightsville Beach Fire Department including Ocean Rescue, and Carolina Beach Fire Department including Lifeguards, collaborate with EMS to deliver consistent, high-quality prehospital care. The Manager ensures system-wide adherence to shared policies, protocols, and performance standards across all participating public safety agencies.

This position works closely with the EMS System Medical Director, chairs the quarterly EMS System Providers Meeting, and leads initiatives in quality improvement, education, and clinical governance. The Manager oversees the EMS continuing education program in compliance with NCOEMS requirement and regulations as a teaching institution. Additionally provides oversite of the Mobile Health simulation center. Responsible for innovation initiatives including prehospital blood program and simulation center. Directs clinical performance monitoring, registry reporting, and research initiatives.

The Manager provides direct supervision to the Education Captain and Performance Improvement Captain, with responsibilities including employee evaluations, disciplinary conferences, and the development and implementation of performance improvement plans. The Manager also oversees the department’s 12 Field Training Officers, who are responsible for the onboarding, education, and clinical development of a multidisciplinary team of over 120 full-time employees delivering prehospital care across more than twenty emergency response units stationed at eleven locations throughout the county. Additionally, the Manager fosters staff development through coaching, mentoring, and facilitating opportunities for professional growth and advancement.

Additional responsibilities include leading recruitment and professional development initiatives for EMS personnel, as well as coordinating strategic priorities and compliance efforts to enhance clinical excellence and operational efficiency.

What We're Looking For

Education: 4 Year / Bachelors Degree, required. Bachelor’s degree required. Graduate Degree, preferred. Masters preferred.

Experience: Minimum of 8 years experience in emergency services, required. Minimum of 3 years experience in EMS management or supervisory role, required.

Licensure/Certification: (required)

North Carolina Paramedic Certification.

Basic Life Support (BLS/CPR), Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS) and either PHTLS or ITLS.

Current and valid North Carolina Class C operator’s license.

Must meet general hospital driving requirements.

Emergency vehicle operator training is required to drive during emergency situations.

NIMS 100, 200, 300, 400, 700, and 800.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

133595