• HREO Transformation Lead

    IBM (Armonk, NY)


    Introduction

    A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

     

    Your role and responsibilities

     

    Role Overview

     

    The HREO Transformation Lead is responsible for driving strategic transformation initiatives across all HRTT BPO accounts worldwide. This role ensures global coordination across regional and process transformation leaders, aligning efforts to deliver consistent, efficient, and innovative HR services globally. Key areas include Employee Data Management, Contact Center, Compensation & Benefits, Payroll, and Learning Administration.

    Key Responsibilities

    * Define and execute a global transformation roadmap aligned with BPO Global HR strategy.

    * Ensure global coordination across regional and process transformation leaders to maintain consistency and synergy.

    * Identify opportunities for global process standardization, automation, and digital enablement.

    * Lead implementation of global HR technology solutions and assets.

    * Drive adoption of self-service and AI-enabled solutions.

    * Collaborate with global and regional stakeholders to ensure seamless execution and change management.

    * Monitor compliance with international labor laws, GDPR, and corporate standards.

    * Track KPIs and SLAs to measure transformation impact globally.

    Success Metrics

    * Global reduction in process cycle times and error rates.

    * Improved employee satisfaction scores for HR services worldwide.

    * Achievement of automation and digital adoption targets globally.

     

    This role can be based anywhere in the USA.

     

    Required technical and professional expertise

    Required Skills & Qualifications

    * 10+ years in HR operations or shared services, with at least 5 years in global transformation leadership roles.

    * Proven experience managing large-scale HR process improvements and technology implementations globally.

    * Strong knowledge of HR systems (Workday, SAP, ServiceNow) and automation tools.

    * Excellent stakeholder management and communication skills across cultures.

    * Ability to lead cross-functional teams in a global matrix environment.

    * Bachelor’s degree in HR, Business Administration, or related field (Master’s preferred).

     

    Preferred technical and professional experience

     

    Hiring manager and Recruiter should collaborate to create the relevant verbiage.

     

    IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.