• Desktop Support Engineer

    City of New York (New York, NY)


    Job Description

    The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person.

     

    The core values of CARES guide our work for communities and inform our behavior toward each other and all those we serve.

     

    Commitment: Dedicated to the mission at all times

     

    Accountability: Responsible to each other and the community

     

    Resilience: Adapt in the face of adversity

     

    Excellence: Achieve and maintain the highest quality

     

    Service: Innovate to meet evolving needs

     

    The core values of the OCME are to put the mission of the agency first, to be truly dedicated and to have integrity in every aspect of our professional life. The Office of Chief Medical Examiner is seeking qualified candidates to join their Information Security Unit in the Information Technology Division. The candidate will join a team of Engineers who supports 750+ users in nine (9) locations. This position encompasses highly technical responsibilities for the analysis, implementation, troubleshooting, enhancement, maintenance, and security of the OCME network.

    Duties include but are not limited to:

    - Assist in maintaining security policies and procedures in coordination with DOITT and NYC Cyber Command.

     

    - Administer, Configure, Secure Wireless Phones, Tablets, and devices.

     

    - Perform Security Vulnerability remediation of End User Workstations, Laptops, and Tablets

     

    - Administer, Create, and Maintain patch management schedule based on the needs of the agency.

     

    - Maintain required patch levels for Workstations, Laptops, and Tablets regularly as dictated in the patching schedule utilizing automation via software or scripting

     

    - Safely decommission Workstations, Laptops, and Tablets devices as per NYC guidelines while adhering to security best practices

     

    - Troubleshoot and research desktop PC, laptop, laptop hardware, and network related issues

     

    - Support IT security operations as an escalation resource

     

    - Participate in security incident handling

     

    - Provide excellent customer service

     

    - Maintain consistent and clear communication with both customers and management

    SPECIAL NOTE:

    Selected candidates will be required to provide a DNA sample by swabbing.

     

    This position has been identified as essential. During emergency events, essential positions may require 24-hour availability.

    WORK AUTHORIZATION:

    Authorization to work in the United States is required for this position. Office of Chief Medical Examiner does not provide sponsorship for international employees for visa applications, extensions, or status changes, including STEM/OPT visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

     

    *Please note that only candidates selected for interviews will be contacted for this position. FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL.*

    CYBER SECURITY ANALYST - 13633

    Qualifications

    1. A baccalaureate degree, from an accredited college including or supplemented by twenty-four (24) semester credits in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or

    2. A four-year high school diploma or its equivalent approved by a State’s department of education or a recognized accrediting organization and three years of satisfactory experience in any of the areas described in “1” above; or

    3. Education and/or experience equivalent to “1” or “2”, above. College education may be substituted for up to two years of the required experience in “2” above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. In addition, twenty-four (24) credits from an accredited college or graduate school in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience.

     

    Additional Information

     

    The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

     

    Salary Min: $ 63,079.00

     

    Salary Max: $ 89,772.00