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Employment Type:

Full time

Shift:

Day Shift

Description:

Position Summary:

Participates in developing and leading the strategy to integrate Performance Excellence thinking into the culture of the organization. Coaches/trains individuals and teams throughout the organization from front line associates to middle management in problem identification and resolution using Performance Excellence (PE) principles and tools while achieving sustainable positive results for the organization. Trains Performance Excellence Specialists through their development plans.

What the Performance Excellence Consultant will need:

+ Bachelor’s degree (accredited by national accrediting agency approved by the U.S. Secretary of Education).

+ Preferred: Bachelor's degree in health-related field.

+ Minimum: Two years operational experience in improvement-based role with proven outcomes. One year in full-time

+ improvement coaching role. Experienced in some concepts/tools of a lean management system including some understanding of lean culture, philosophy, principles and tools. Strong understanding of lean and its application in health care. Experience coaching individuals from front line staff through front line leaders (manager level).

+ Preferred: Two years operational experience in Lean improvement-based role with proven outcomes. Experience in a formal operations leadership role. Project management experience. Individuals with more than 3 years of full-time experience as a lean coach with experience coaching at the mid-management level may be considered in lieu of college degree requirements.

+ Minimum: Strong communication, organizational, negotiation and leadership skills. Some experience developing training following adult learning principles. Strong skills and experience in communications, facilitation, and change management. Strong project management, process redesign, and analytical skills.

+ Self motivated and self-directed in fulfilling assigned tasks/responsibilities, with proven ability to work independently and as a team member. Ability to interpret and analyze data and information for purpose of clear problem understanding. Must possess a personal presence that is characterized by a sense of humility, honesty, integrity, team-first orientation, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

What the Performance Excellence Consultant will do:

+ Coaches leaders and Performance Excellence Specialists to accomplishment of PE strategy within assigned areas.

+ Coaches mid-level leaders to identify opportunities for improvement.

+ Participates in developing PE curriculum and delivers departmental-based training. Topics may include Lean and change

+ leadership.

+ Participates in developing and implementing departmental PE strategy.

+ Serves as a technical knowledge resource on PE tools to both mid-level leadership and colleagues.

+ Connects PE work to Mercy Health strategic plan, mission, vision, values and guiding behaviors.

+ Identifies and articulates process improvement opportunities. Provides on-going communication, consulting and analytical support to leaders, managers and associates relative to new opportunities and other issues.

+ Facilitates teams pursuing process improvements. Motivates and coaches team toward desired outcomes.

+ Assists in training, mentoring and providing day-to-day guidance to less experienced Performance Excellence team members.

+ Teaches others to identify and define problems through “lean” eyes and to solve problems using consistent problem-solving format that results in sustainable change

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran