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Employment Type:

Full time

Shift:

Description:

Position Title:

Clinic Office Lead

Department:

Family Medicine

Position Purpose:

This position is responsible for overseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting. The role assists in managing workload assignments, scheduling, patient registrations, and medical records, while ensuring smooth clinic operations and patient flow. The position also involves administrative duties such as coordinating billing, handling patient inquiries, verifying insurance, and managing special projects. The lead serves as a resource for staff, provides direction in the absence of the manager, and ensures adherence to performance expectations and operational policies.

Hours:

Full Time; 40 hours/week

Job Duties:

+ Knows, understands, incorporates, anddemonstratesthe Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

+ Optimizesclinic operations,assistingwith patient registration, billing, demographics, code scanning, denials, and collections.

+ Overseesstaff scheduling, onboarding,and education.Assistswith payroll, timekeeping, and performance management.

+ Recognizes and addresses issues, improvingclinicflow and ensuring quality patient care. Responds to patient inquiries.

+ Activelyparticipatesin meetings,leadshuddles, ensuring adherence to safety, infection control, and departmental policies.

Minimum Qualifications:

+ Associate's degree in related fieldrequired. Equivalent years of experience in related fieldsmay be considered in lieu ofAssociate’sdegree.

+ Must have a minimum of2years of prior related experience in a medical office or healthcaresetting.

+ Proof of completion of Mandatory Reporter abuse training specific to populationservedwithin three (3) months of hire.

+ Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers (https://www.mercyone.org/careers/) to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System’s circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran