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American Dream (https://www.americandream.com/) , developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream (https://www.americandream.com/) is home to leading attractions, including DreamWorks Water Park (https://www.americandream.com/venue/dreamworks-water-park) , Nickelodeon Universe Theme Park (https://www.americandream.com/venue/nickelodeon-universe) , LEGOLAND Discovery Center (https://www.americandream.com/venue/legolanddiscoverycenter) , SEA LIFE Aquarium, (https://www.americandream.com/venue/sealifeaquarium) Big SNOW Ski Hill, Dream Wheel (https://www.americandream.com/venue/dreamwheel) – a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro (https://www.americandream.com/venue/the-gameroom) and G.I. Joe Laser Tag (https://bookings.gameroomad.com/package/GI%20JOE%20BATTLE%20STATION) . American Dream (https://www.americandream.com/) ’s immersive luxury shopping and dining experience – The Avenue (https://www.americandream.com/the-avenue) – features Saks Fifth Avenue (https://www.americandream.com/venue/saks-fifth-avenue) , Hermès (https://www.americandream.com/venue/hermes) , Saint Laurent (https://www.americandream.com/venue/saint-laurent) , Dolce & Gabbana (https://www.americandream.com/venue/dolce-gabbana) , Carpaccio (https://www.americandream.com/venue/carpaccio) , a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia (https://www.americandream.com/venue/aritzia) , H&M, PRIMARK (https://www.americandream.com/venue/primark) , Uniqlo (https://www.americandream.com/venue/uniqlo) , Sephora (https://www.americandream.com/venue/sephora) and Zara (https://www.americandream.com/venue/zara) ; as well as the Toys R Us (https://www.americandream.com/venue/toysrus) global flagship, the only standalone location in the U.S, and the world’s first and only “candy department store,” IT’SUGAR.

For more information on American Dream (https://www.americandream.com/) , visit www.americandream.com or find us on Instagram @americandream (http://www.instagram.com/americandream) and TikTok @americandream_official (https://www.tiktok.com/@americandream\_official) .

Key Objective(s)

The main purpose of the Guest Experience Representative (Wish-A-Fish) is to:

+ Assist guests with aquatic needs and contribute to a positive shopping experience. Responsibilities include learning about fish care and sales, ensuring the health and cleanliness of aquarium displays, and supporting daily store operations.

Primary Responsibilities

+ Greet guests and answer inquiries about fish, aquarium supplies, and general care.

+ Learn about various fish species and recommend appropriate products based on guests’ inquiries.

+ Provide basic information on fish care, water quality, and aquarium setup, and help guests troubleshoot common issues.

+ Process sales transactions accurately and efficiently using the point-of-sale (POS) system.

+ Ensure retail storefronts are clean and presentable.

+ Communicate inventory levels to the leadership team.

+ Clean and maintain aquariums and fish tanks to ensure a clean and healthy environment for the fish.

+ Perform basic water tests and assist with water changes as needed.

+ Monitor fish health and report any concerns to senior staff.

+ Feed and care for fish as needed.

+ Assist with stocking shelves and organizing merchandise displays.

+ Help maintain cleanliness and organization of the store.

+ Perform opening and closing duties as assigned.

+ Listen to guest issues and direct the matter to appropriate staff for resolution.

+ Direct and queue guests for entrance lines during peak times.

+ Guide guests to exits or provide other instructions or assistance in case of emergency.

+ Coordinate American Dream lost and found program.

+ Training on First Aid, CPR, Emergency Protocols, and bodily fluid clean-up.

+ Maintain the knowledge of American Dream and Guest Experience department policies and procedures.

+ Provide support in other work areas/departments as needed.

+ Perform other duties as assigned.

Desired Qualifications

+ An interest in marine life preferred.

+ This position requires flexible availability Monday through Sunday, days, evenings, overnight, holiday and weekends.

+ Must be at least 16 years of age.

+ Ability to multi-task in a fast paced, sometimes stressful environment.

+ Strong verbal and written communication skills.

+ Previous cash handling experience preferred.

+ Previous guest service experience preferred.

+ Basic knowledge of computers is preferred.

+ Basic math skills.

+ Point of Sale experience preferred.

+ Interpersonal skills - working alone and with team.

Physical Job Requirements

+ Stand and move - frequently, 90% of time

+ Perform repetitive motion - frequently, 90% of time

+ Kneel and bend - occasionally, 30% of time

+ Reach at or below shoulder level - frequently, 80% of time

+ Reach at or above shoulder level - infrequently, 25% of time

+ Stoop/Squat - infrequently, 10%

+ Lifting/carry up to 10 pounds - occasionally, 30% of time

+ Lift/Carry up to 30 lbs. - infrequently, 20% of time

+ Ability to lift to 50 pounds - infrequently, 10%

+ Handle larger items such as boxes or packages - infrequently, 10% of time

+ Must be available holidays, days, evenings, and weekends

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law

Job Details

Job Family AD

Pay Type Hourly

Hiring Rate 15.5 USD