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Description

Our Middle Mile UX (MMUX) team is seeking a Senior UX Designer to shape digital experiences that power financial automation for one of the world's largest transportation networks. This role leads end-to-end design for solutions that help controllers, auditors, finance analysts, and accounting teams automate invoicing, auditing, payments, and accounting. Your work will create intuitive interfaces that enable teams to investigate anomalies, make efficient decisions, ensure regulatory compliance, and reduce manual effort.

The role requires applying human-centered design to develop solutions for complex financial workflows. You'll explore and integrate AI throughout your work, unlocking innovation and enabling strategic thinking in your designs and product features.

Product managers, engineers, and leadership are key partners. You'll also work closely with other MMUX designers and researchers who design experiences for drivers, carriers, yard associates, capital planners, and construction managers.

MMUX is part of Amazon Delivery Experience (ADX), which innovates and designs experiences for first, middle, and last mile customers. ADX provides support via the Meridian design system, UX writing, accessibility, design principals, UX research, and a large UX community.

This role offers the opportunity to work with a talented team building intuitive systems that enhance operational efficiency and financial accuracy. If you have experience delivering design solutions at scale and simplifying complex workflows, this is the place for you.

Key job responsibilities

- Lead end-to-end UX design for digital products including self-service tools, insights dashboards, and auditing interfaces

- Evaluate design performance through user research, usability testing, and performance metrics

- Explore and integrate AI: identify opportunities to use AI in work processes and product features to unlock innovation and strategic thinking

- Collaborate strategically with partners in planning cycles

- Simplify complexity and translate complex financial processes into glanceable, obvious interfaces

- Create wireframes, prototypes, and specifications

- Iterate quickly, develop multiple solutions, and refine based on user feedback and technical constraints

- Apply patterns to ensure consistency and accelerate partners

- Advocate for design decisions with supporting context including user research, business goals, and technical constraints

- Present and share design work with product teams, engineering leadership, and senior stakeholders

A day in the life

As a UX Designer on the MMUX team, you'll design solutions for controllers, auditors, and finance analysts managing complex financial workflows. Collaboration with product managers, engineers, and other MMUX designers will help you understand customer needs and develop strategic planning. You'll explore and integrate AI into your design process and products, sharing discoveries with team members. Generating concepts, evaluating alternatives, and iterating on solutions is your engine. You'll present recommendations with clear rationale and share work regularly for feedback. Connection with the larger ADX design community provides ongoing learning opportunities and camaraderie.

About the team

The ADX Middle Mile UX team (MMUX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone’s unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.

Basic Qualifications

- 6+ years of design experience

- Have an available online portfolio

- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps

- Experience working with stakeholders to plan and execute programs that are strategic in nature

- Experience in delivering design solutions for projects of large scope and complexity

- Travel up to 5-20% of the time regularly throughout the assigned region and internationally

Preferred Qualifications

- Growth mindset about and experience working with technological transformations, including AI

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.