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The Executive Director, Field Enablement leads the strategy, execution, and continuous optimization of field systems, training and

development, logistics, and HCP engagement operations that support sales force effectiveness. This leader oversees four core functional areas:

1) Field Technology — CRM, field reporting, and mobile tools, 2) Field Enablement — Fleet, sample operations, and territory alignment, 3) HCP Program Operations — Speaker Bureau, advisory boards, and congress support, and 4) Field Training and Development – Field Sales and Market Access Training, Field Leadership Capabilities, and Instructional Design & Learning Technology.

The Executive Director partners closely with Field Strategy & Operations, Sales and Market Access Leadership, Medical Affairs, Brand

Teams, and People and Business Services to ensure all tools, processes, program offerings, and infrastructure are aligned with business priorities and compliance expectations. This role leads a high-performing team to drive scalable, field-focused solutions across the commercial organization

Key Responsibilities

Strategic Field Enablement Leadership

• Translate commercial strategy into practical, scalable systems, training and development programs, and services that support field execution.

• Partner with Field Strategy & Operations on CRM enhancements, territory planning, and field optimization efforts.

• Drive alignment and integration across field enablement, brand teams, s, Sales, Market Access, and other key enabling functions and cross-functional partners

• Developing and leading effective training and development solutions and programs for commercial field employees, including sales leadership capabilities in partnership with People and Business Services

Functional Oversight

• Field Technology: Lead vision and enhancements for Veeva CRM, field dashboards and reporting, and mobile platforms.

• Field Enablement: Ensure efficient, compliant execution of fleet operations, sampling processes, and territory alignments.

• HCP Program Operations: Oversee strategy and execution of Speaker Bureau, advisory boards, and congress

logistics, through direct leadership of the Associate Director, HCP Program Operations.

• Field Training and development: Overseeing strategy and execution of Field Sales and Market Access Training, Field

Leadership Capabilities, and Instructional Design & Learning Technology

Cross-Functional Collaboration & Compliance

• Collaborate with Sales, IT, Medical, Compliance, Legal, and Marketing to align on systems, engagement standards, and risk mitigation

• Maintain audit-ready documentation, SOPs, and metrics for all field and HCP-facing operations.

• Serve as a key stakeholder in governance efforts related to HCP interactions and field infrastructure.

Team Leadership & Development

• Lead a team of senior professionals across each functional area, fostering collaboration and accountability.

• Build capabilities and talent pipelines to support current needs and future growth.

• Promote a culture of operational excellence, innovation, and service to the field.

Change Management & Adoption

• Drive planning and rollout of new systems, processes, and operational models.

• Deploy Training to ensure field teams are prepared and supported through change.

• Leverage feedback and data to inform improvements and ensure adoption across teams.

Qualifications & Experience

**Required** :

• Bachelor's degree in Business, Operations, or related field

• 12+ years of experience in field operations, commercial systems, or HCP program management

• Proven track record leading field-facing functions across large, matrixed organizations

• Expertise in Veeva CRM, sample management, and speaker program governance

• Strong cross-functional collaboration and team leadership skills

**Preferred** :

• Experience in pharmaceuticals, biotech, or healthcare

• Experience leading design and deployment of Field and Leadership Capabilities training and development

programs/services

• Familiarity with compliance regulations such as the PhRMA Code and Sunshine Act

• Background managing large-scale system rollouts and cross-functional field initiatives

Competencies

**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.

**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.

**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.

**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.

**Respectful Collaboration -** Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.

**Empowered Development -** Play an active role in professional development as a business imperative.

Minimum $245,454.00 - Maximum $381,110.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.

**Application Deadline** : This will be posted for a minimum of 5 business days.

**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka .

Disclaimer:

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request ([email protected]) .

Statement Regarding Job Recruiting Fraud Scams

At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.

Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.

To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External .

Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov , or your local authorities.

Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.