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Adecco is assisting a local client recruiting for Field Technician Specialist opportunities in Charlotte, NC. This is an excellent opportunity to join a winning culture and get your foot in the door known for its famous PCs, printers, and innovation If Field Technician Specialist sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Job Summary

This role is responsible for leading technical support for end users and authorized service providers, ensuring high customer satisfaction through proactive issue prevention and timely resolution. The position provides comprehensive post-sales software services, maintains documentation, collaborates for process improvements, and completes tasks with minimal supervision while adhering to data confidentiality standards.

Key Responsibilities

+ Maintain high levels of customer satisfaction by clarifying requirements and ensuring fulfillment.

+ Address and resolve customer-related issues promptly, escalating as per established protocols.

+ Deliver comprehensive software services, including post-sales and service delivery support for remote and local accounts across standard and specialized systems.

+ Lead direct technical support for end users and authorized service providers, resolving hardware and software challenges.

+ Utilize proactive monitoring tools to prevent issues and enhance customer experience.

+ Maintain departmental documentation on work orders, software, inventory, and related paperwork.

+ Collaborate with teams to improve operations and implement global process standardization.

+ Ensure compliance with data confidentiality and business process standards.

+ Complete process-oriented assignments, share technical knowledge, and support operational plans.

+ Identify and solve varied technical problems independently with forward planning.

Required Skills

+ High School Diploma/GED or equivalent work experience.

+ 4–6 years of related experience, preferably with HP products, customer account management, computer support, on-site support, mission-critical systems, or similar technical environments.

What's in this Field technician Specialist position for you?

+ Pay rate: $25/hr.

+ Shift: Onsite - Charlotte NC, 28262

+ United States - Mon-Fri (8 AM – 5 PM).

+ Weekly paycheck.

+ Dedicated Onboarding Specialist & Recruiter.

+ Access to Adecco’s Aspire Academy with thousands of free upskilling courses.

This Field technician Specialist is being recruited by one of our Centralized Delivery Team and not our local Branch. For instant consideration for this Field technician Specialist position and other opportunities with Adecco in Charlotte, NC apply today!

**Pay Details:** $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.