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Position Profile

The Site Manager is accountable for the daily operations of a small to medium-sized site and manages a small team. This role oversees contracted services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services. Responsibilities include talent assessment, staff development, performance management, and employee counseling with support from assigned leadership.

Key Responsibilities

+ Manage daily operations of a small-medium site and lead a team of direct reports.

+ Prioritize multiple and competing tasks while fostering a positive work culture to maximize retention.

+ Demonstrate working knowledge of Ricoh products and services, providing solutions and alternatives as needed.

+ Monitor and manage production labor percentages and quality control standards.

+ Improve operational quality through effective implementation of Ricoh Service Excellence tools.

+ Ensure achievement of Service Level Agreements and collaborate with customers to improve processes.

+ Maintain a customer-focused environment through regular feedback and satisfaction surveys.

+ Ensure compliance with audit and deadline standards using best practices.

+ Match staffing and equipment resources to production demands.

+ Motivate employees and recognize accomplishments through Ricoh recognition programs.

+ Communicate job expectations clearly and provide training, coaching, and performance evaluations.

+ Develop staff through Individual Development Plans and career growth opportunities.

+ Maintain daily contact with customers and understand client requirements.

+ Identify gaps in service delivery and adjust processes to meet client and financial goals.

+ Resolve issues related to pricing, orders, and invoicing in collaboration with the sales team.

+ Prepare site reporting, customer presentations, and business reviews to ensure contractual alignment.

+ Perform other duties as assigned.

Qualifications

+ High school diploma or GED required.

+ 3–5 years of related experience (B2B and/or technical).

+ Minimum 2 years of managerial experience strongly preferred.

+ 3–5 years of customer-facing experience required.

+ Strong technical aptitude and proficiency in MS Office (including Outlook 360).

Skills and Abilities

+ Strategic thinking and problem-solving skills.

+ Ability to present to medium-sized groups.

+ Professional customer service and communication skills (written and verbal).

+ Technical proficiency and adaptability.

Working Conditions

+ Office environment with normal lighting, ventilation, and noise levels.

+ Physical activity may include standing, walking, bending, and lifting up to 50 lbs.

+ Moderate dexterity required for keyboard use and handling tools.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.