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BUSINESS DIRECTOR

Posting Begin Date: 2025/12/17

Posting End Date: 2026/01/09

Category: Management

Sub Category: Customer Service

Work Type: Full Time

Minimum Salary: 38.00

Maximum Salary: 41.00

Pay Rate Type: Hourly

Description

Applications will be accepted through 4:59 PM MST on the posting end date.

The Idaho Secretary of State is one of Idaho’s seven statewide elected officials tasked with executing specific constitutional and statutory duties. The Secretary serves as Idaho’s chief elections official, oversees the registration of businesses, trademarks, notaries, and other professions, as well as maintains records on the official actions of the Governor and Legislature.

The Business Division Director oversees the processing of domestic and foreign business filings, Uniform Commercial Code (UCC) Lien filings, Commission of Notaries, Apostille and Authentication Certifications, trademark applications, and Video Franchise Authority applications

Description:

The Business Division Director oversees the operations of the Business Services Division, including training, implementing the division's vision, and serving as a representative of the Secretary of State to the public.

Job Responsibilities:

+ Support the business division staff with the daily operations of the office to maintain a smooth workflow;

+ Work directly with the Secretary of State, Chief Deputy, and the Office of the Attorney General (DAG) on legal matters and budgets pertaining to the Business Division;

+ Maintain records in a computerized system;

+ Assist with reviewing and processing daily filings;

+ Prepare a weekly work schedule;

+ Coordinate weekly staff meetings;

+ Prepare and present personnel evaluations;

+ Identify and execute new areas and opportunities for training internally and externally;

+ Develop and maintain business division manuals, training materials, and procedures;

+ Interview and hire new employees;

+ Assist in training new employees;

+ Assist customers with questions and complaints through emails and phone calls;

+ Review documents and correspondence letters;

+ Work with IT to maintain the office filing database application;

+ Maintain and purchase office supplies;

+ Prepare a statistical report for the Director's staff meeting.

Minimum Qualifications:

+ Experience managing a team;

+ Knowledge and experience researching Idaho Statutes;

+ Some experience developing and delivering education presentations on technical topics to varied audiences;

+ Strong written and verbal communication skills;

+ Excellent customer service skills. Highly skilled in problem-solving and resolving customer concerns and complaints both in-person and telephonically;

+ Dependable and highly organized;

+ Strong time management skills;

+ Drive to continuously learn and develop new skills;

+ Strong interpersonal skills.

Desirable Qualifications:

+ Knowledge of Idaho's laws relating to business filings, notaries, and trademarks;

+ Bachelor's or Master's degree in Business Administration or related field;

+ Experience developing policy and procedures;

+ Experience in a call center environment.

Please submit:

+ Current resume,and

+ Cover letter detailing your qualifications and interest in the position with your application.

NOTICE: Employment will be contingent upon applicant successfully passing a criminal background investigation.

Questions? Contact us at: [email protected].

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information, please visithttps://dhr.idaho.gov/information-for-state-employees/.

AT WILL POSITION (NON-CLASSIFIED)

The Idaho Secretary of State is an elected official of the state, and positions within the office are at-will positions. While this position includes a full state benefits package, Secretary of State employees are not considered classified employees, and as such, do not have to complete the testing requirements mandated by other state agencies.

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.