• Customer Service Supervisor

    Robert Half Office Team (Schaumburg, IL)


    Description

    On behalf of Robert Half client, we are looking for a dedicated Customer Service Supervisor to lead and oversee customer service operations within their manufacturing company in Schaumburg, Illinois. This role requires a proactive individual who can manage supervise operational processes, process orders, and ensure the smooth execution of contracts and customer interactions. The ideal candidate will also be skilled at identifying areas for improvement and implementing solutions to enhance efficiency and customer satisfaction.

     

    7:30am-4:00pm

    Compensation: $80k-$100k + 0%-20% of the base salary based on performance

    3 days in office 2 days WFH

    Medical, Dental, Vision, 401k

    15 Days PTO

    Responsibilities:

    • Build and maintain strong relationships

    • Monitor and manage customer credit in collaboration

    • Supervise customs declarations and clearance processes

    • Lead and manage the assigned product team

    • Review sales contracts and purchase orders

    • Coordinate the preparation of essential documentation for orders, including invoices, bills of lading, packing lists, certificates, and other required paperwork.

    • Oversee payments for purchases, freight, and service provider invoices, ensuring authorization aligns with contracted terms.

    • Identify and recommend improvements to operational procedures

    Requirements

    • Must have manufacturing experience

    •Proven experience in a supervisory role within customer service or related fields.

    • Exceptional communication and interpersonal skills

    • Ability to manage and prioritize multiple tasks while maintaining attention to detail.

    • Familiarity with preparing and reviewing contracts, invoices, and other trade-related documentation.

    • Proficiency in managing customer credit and payment follow-ups.

    • Experience in customs declaration and clearance processes.

    • Analytical skills to identify risks and implement solutions for process improvements.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .