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Description

Helping with UR transmission. Working high volume of faxes and voice mails. Data entry.

Coordinates and implements the transition of care (TOC) / Discharge (DC) plan for ambulatory patients. Prioritizes and coordinates the plan across the care of continuum through critical thinking, teamwork, and communication between care providers, patients, families and external vendors to ensure timely discharge.

JOB ACCOUNTABILITIES:

COLLABORATION WITH CARE COORDINATION (CC) TEAM TO EXECUTE TRANSITION OF CARE (TOC) PLAN.

• Collaborates with Case Managers and Social Workers in baseline patient assessment to identify post hospital support and any discharge needs.

• Collaborates with Case Managers and Social Workers jointly to communicate and problem solve in the development of the TOC plan including offering choices and preferences for post-acute providers, available resources and sharing the expected discharge date and disposition.

• Ensures the patient and medical facility receives information on benefit coverage including partnering with payers when needed.

• Monitors progress towards meeting the TOC goals and escalates to Case Managers and Social Workers any barriers to achieving the recommended goals identified in the plan.

• Assures the patient and medical facility are kept informed of the progression of the TOC plan throughout the hospital stay.

• Coordinates all the necessary post discharge referrals and authorizations in collaboration with the CC team.

• Monitors and communicates with Case Managers and Social Workers regarding status of post hospital provider referrals, identification of barriers and/or progress in TOC goals throughout the day to promote timely discharge.

• Facilitates the transfer of a patient to an appropriate post-acute facility, by preparing documents for the receiving provider, assisting in obtaining physician signatures and providing assistance with transportation services.

DEPARTMENTAL GOALS & OBJECTIVES.

• Rounds with Case Managers and Social Workers on units to provide updates and/or receive direction on assistance needed.

• Delivers the Medicare “Important Message” (IM) and informs patient or medical facility of their right to appeal their discharge.

• Proactively identifies, communicates and resolves barriers that impede a timely TOC plan; escalate unresolved barriers to Case Managers and Social Workers or leadership.

• Actively participates in daily team huddles and CC department meetings.

• Contributes to team decision-making process in planning daily priorities, resolving barriers and conflicts with action plans and creative solutions.

• Collaborates with team members on interdependent tasks.

• Demonstrates initiative and flexibility in working with intra / interdisciplinary teams.

• Actively shares knowledge and information with team members.

• Builds and maintains relationships that foster trust and confidence.

COMMUNICATION.

• Maintains accurate, current and legible documentation according to department standards.

• Enters CC note in the electronic medical record as needed to capture the status of referrals / communication for each patient

• Captures patient / medical facility preference(s) and other key CC discussions and agreements in the electronic medical record.

• Enters final post-discharge provider and assures closure of discharge cases in Allscripts

• Provides clerical support as needed including copying, faxing, scanning and data entry.

• Completes all forms required for department reporting

CUSTOMER SERVICE.

• Demonstrates tact and respect for all customers.

• Actively builds positive relationships with all customer and partners.

• Uses effective communication skills to resolve issues in a timely, positive and productive manner.

• Willingly provides and accepts direct, constructive feedback to and from colleagues and leaders.

• Identifies and escalates quality and risk management concerns to CM leadership team.

• Complies with confidentiality policies, Health Insurance Portability and Accountability Act (HIPPA) regulations, and department standards when transmitting patient information to agencies or vendors as needed for patient placement and referral.

.SKILLS AND KNOWLEDGE:

Oral and written communication skills.

Interpersonal and time management skills

Ability to work effectively in a fast-paced environment with rapidly shifting priorities and competing demands.

Ability to work independently with a minimum of direction.

Ability to exercise discretion and prioritize tasks, seeking input as indicated.

Intermediate PC skills and word processing skills required.

Skills

ehr, emr, customer service, HIPAA, healthcare, medical, health plan, insurance, patient care, data entry, call center customer service, front desk, microsoft office, EPIC, healthcare systems, patient access, patient registration, patient scheduling, administrative support, medical terminology, insurance verification

Top Skills Details

ehr,emr,customer service,HIPAA,healthcare,medical,health plan,insurance,patient care,data entry

Additional Skills & Qualifications

EPIC is required

Must have health insurance knowledge

Must have 1 year of recent healthcare experience within inpatient or outpatient experience

High school diploma or equivalent

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Reno, NV.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jan 6, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.