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Position Title:Clerk III

Job Group:Merit

Required Minimum Qualifications:• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Preferred Qualifications:Experience using veterinary hospital management software or electronic medical record (EMR) systems (e.g., VetView, Cornerstone, or similar).

Experience processing and verifying referral documentation, imaging files, and laboratory results accurately.

Experience in coordinating multi-service appointments, including anesthesia and/or advanced imaging (CT/MRI).

Experience preparing and updating client estimates, consent forms, or discharge instructions in compliance with hospital protocols.

Degree related to veterinary medicine.

Job Description:

Are you passionate about delivering exceptional client care and supporting advanced veterinary medicine?

We’re looking for a detail-oriented, proactive Clerk III to join our team in the College of Veterinary Medicine at Iowa State University. In this role, you’ll be the vital link between clients, referring veterinarians, and our specialty services, ensuring seamless communication and coordination for complex cases .

What You’ll Do:

+ Serve as the primary point of contact for clients and referring veterinarians, providing clear instructions, updates, and professional communication.

+ Coordinate scheduling for new and recheck appointments, balancing medical urgency with imaging and anesthesia availability.

+ Facilitate referral paperwork, imaging submissions, and pre-visit documentation to ensure complete and accurate records.

+ Collaborate with internal teams (Imaging, Anesthesia, ICU, Pharmacy, Business Office) to support multi-service patient care.

+ Maintain accurate medical records, estimates, and discharge documentation while ensuring compliance with confidentiality standards.

You’ll work closely with clinicians, residents, technicians, and administrative staff to deliver a high-quality experience for clients and their pets.

Position Details:

+ Title: Clerk III

+ Location: Patterson Hall, College of Veterinary Medicine, Iowa State University – Ames, Iowa

+ Schedule: Monday–Friday, 8:00 AM–5:00 PM. No weekend hours

+ Term: Full time merit role

+ Environment: Fast-paced specialty hospital setting with direct client interaction

Characteristic Duties and Responsibilities

• Examines, evaluates and verifies documents such as reports, purchase orders, payrolls, invoices, checks and vouchers, or student files for completeness and accuracy, determining conformity to established guidelines or policies, and personally follows up on discrepancies and resolves problems.

• Maintains appropriate files.

• Reviews inquiries and provides information regarding policies and procedures requiring knowledge of both assigned and related work areas.

• Prepares, compiles, and maintains records; calculates estimates or billings; and monitors, verifies, and reconciles departmental statements.

• Recognizes and resolves problems.

• May prepare cash reports and cash register edits.

• Integrates information and may run routine queries to generate or produce reports.

• Assigns, coordinates and reviews the work of other clerical personnel for conformance to established guidelines.

• Composes correspondence in response to routine inquiries frequently without instruction or review.

• Initiates and processes standardized forms related to area of assignment.

Knowledge, Skills, and Abilities

• Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.

• Knowledge of institutional and unit policies, processes and forms.

• Knowledge of proper format, grammar, spelling, punctuation and capitalization.

• Skill in utilizing computer software packages and online systems.

• Skill in operating office equipment.

• Ability to communicate effectively with staff, students, and the public.

• Ability to follow oral and written instructions and apply institutional and other policies accurately.

• Ability to gather, evaluate, and display data in appropriate format and keep accurate records.

• Ability to exercise functional supervision over employees.

• Ability to organize and prioritize multiple tasks.

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:08

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date: December 23, 2025

Posting Close Date:January 5, 2026

Job Requisition Number:R18381

By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].

If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.