• IT Hardware Processing Lead

    PlanITROI (Youngsville, NC)


    About PlanITROI

     

    Since 2001, PlanITROI has been providing global reverse logistics, IT Asset Disposition, and Asset Recovery Services for OEMs, retailers, enterprises, education, and SMB organizations, committed to preserving the highest levels of environmental responsibility and data security while changing lives with their retired computing devices. PlanITROI leverages the circular economy to do social good, by turning clients returned, retired, or idle IT devices, laptops, PCs, smartphones, and tablets, etc., into re-certified, affordable technology solutions sold directly and through the largest retailers in the world!

     

    IT Hardware Processing Lead Overview

     

    The IT Hardware Processing Lead is a hands-on operational lead responsible for the sorting and testing of computer hardware. This role combines technical hardware expertise, strong organizational skills, and process ownership to ensure accuracy and efficiency in sorting, testing, and routing of computer hardware devices.

     

    This individual plays a critical role in building and maintaining standard operating procedures (SOPs) and driving continuous improvement in a fast-paced technology operations environment.

    Key Responsibilities

    Device Sorting & Testing

     

    + Lead the daily sorting and categorization of incoming IT hardware, including laptops, desktops, monitors, chargers, peripherals, and networking equipment

    + Perform device testing, grading, functional validation, and triage

    + Ensure accurate identification, labeling, and routing of hardware through defined workflows

    + Troubleshoot hardware issues and determine repair, refurbish, resale, or recycle paths

     

    Inventory Management & Accuracy

     

    + Maintain accurate inventory tracking within internal systems and tools

    + Conduct regular cycle counts and audits to ensure data integrity

    + Coordinate inbound hardware movement with the receiving team

    + Ensure proper asset tagging, serialization, and documentation

     

    Process Development, Documentation & Continuous Improvement

     

    + Build, document, and maintain hardware processing SOPs and workflows

    + Identify bottlenecks, inefficiencies, and opportunities for process optimization

    + Ensure compliance with internal quality, data security, and environmental standards

     

    Team Support

     

    + Act as a lead resource on the floor, providing informational updates on inbound supply

    + Train team members on hardware standards, testing procedures, and SOPs as needed

    + Communicate daily productivity and inventory reporting

    + Escalate issues related to quality, safety, or process deviations as needed

     

    Quality, Safety & Compliance

     

    + Enforce quality control standards at every stage of processing

    + Ensure adherence to data security protocols and handling requirements

    + Promote a clean, organized, and safe production environment

    + Support audits and inspections as required

     

    Qualifications & Experience

     

    + 2+ years of experience working with computer hardware in a production, ITAD, refurbishment, or warehouse environment.

    + Prior lead or computer hardware technician experience preferred

    + Strong working knowledge of laptops, desktops, monitors, chargers, and networking equipment

    + Experience with hardware testing, grading, and inventory tracking

    + Experience with asset management or inventory systems desired

    + Quality inspection and documentation

    + Demonstrated ability to build or improve operational processes

    + Strong organizational skills and attention to detail

    + Knowledge of data destruction or IT asset life-cycle best practices is desired

    + Ability to lift to 50 lbs., stand, bend, and move throughout the production floor for extended periods

    + Comfortable working in a warehouse or production environment

     

    PlanITROI Core Values

     

    + Driven & Confident

    + Think Win/Win Always

    + Own IT/Solve IT

    + Personal Growth leads to Professional Growth

    + Innovate & Revolutionize the World

    + Proud to be Part of the PlanITROI Team

     

    The expected salary for this position is $16.00-$18.00 per hour. Upon conversion, PlanITROI offers a comprehensive benefits package, including health insurance, a 401(k) with company match, paid time off, and more. We are an Equal Opportunity Employer and value diversity at all levels of the organization.