• Patient Access Applications Specialist

    Texas Health Resources (Denton, TX)


    Patient Access Applications Specialist

     

    _Bring your passion to Texas Health So We Are Better + Together_

     

    Work Location: Texas Health Denton, 3000 N Interstate 35, Denton, TX 76201

     

    Work Hours: Full-Time; Monday - Friday from 8:00am to 5:00pm

    Department Highlights:

    + Great working environment with plenty of learning opportunities.

    + Opportunity to work in a fast pace multi department environment.

    + Ability to interact and become familiar with all other hospital departments.

    + Friendly family-orientated environment.

    Here's What You Need:

    Education

    * High School Diploma or Equivalent is required.

    * Other Healthcare or related field 2 years college coursework preferred.

    Experience

    * 5 Years Healthcare experience required.

    * 1 Year Experience in developing and delivering training programs in a healthcare or related setting preferred.

    * 1 Year Familiarity with Lean, Six Sigma, or process improvement methodologies preferred.

    * 1 Year EPIC Certified or advanced experience with Epic Cadence, ADT/Grand Central, Optime and Referrals preferred.

    Licenses and Certifications

    * CHAA - Certified Healthcare Access Associate Upon Hire Preferred OR

    * CHAM - Certified Healthcare Access Manager 90 Days Preferred

    Skills

    * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and electronic health record (EHR) systems.

    * Strong public speaking, facilitation, and teaching skills with the ability to engage and train diverse staff groups.

    * Exceptional customer service, communication, and conflict resolution abilities.

    * Strong problem-solving and critical-thinking skills, with the ability to adapt to changing workflows and technology.

    * Analytical and administrative skills necessary to accurately compile statistics, write Ad hoc reports, maintain logs, and input data into various computer programs

    What You Will Do:

    Training & Development

    * Conducts new hire onboarding and orientation, ensuring staff understand patient access systems, workflows, and best practices.

    * Designs and develops skill materials, including manuals, e-learning modules, presentations, and hands-on simulations.

    * Facilitates classroom and virtual training sessions for new and existing staff, covering core patient access functions and system applications.

    * Assesses staff competency and performance through evaluations, audits, and feedback, identifying opportunities for targeted retraining.

    * Maintains and facilitates updated content to align with industry standards, system enhancements, and process improvements.

    Process & System Optimization

    * Serves as the leader, primary mentor and entity resource for patient access applications and workflows, providing ongoing support and troubleshooting assistance for multiple stakeholders.

    * Collaborates with IT and system administrators to test, implement, and optimize system upgrades and functionality changes.

    * Conducts on-site rounding and audits to provide direct support and identify workflow gaps.

    * Supports downtime preparedness and recovery efforts, ensuring staff are trained in manual processes and reconciliation procedures.

    * Oversees work queue monitoring, quality assurance monitoring, SharePoint resource management, and report generation and analysis.

    Collaboration & Leadership

    * Works closely with Patient Access leadership, IT, and Revenue Cycle Training teams to align training programs with operational priorities.

    * Actively participates in and assists leading department meetings, presenting updates on training initiatives, system changes, and process enhancements.

    * Identifies and communicates system improvement opportunities, advocating for changes that enhance efficiency and compliance.

    * Assists in the development and execution of departmental projects, workflow standardization, and process improvement initiatives.

    Additional Perks of Being a Texas Health Employee:

    Benefits include 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.

     

    At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make THR a great place to work.

    Texas Health Denton Highlights:

    Texas Health Denton is a 255-bed, full-service hospital providing convenient care to people across North Texas and Southern Oklahoma since 1987. With more than 1,100 employees and 450 physicians on our medical staff we're one of Denton County's largest employers.

     

    We specialize in Cancer Care, Neck & Back Program, Critical Care, Neonatology, CT Cardiac Imaging, Neurology, Electrophysiology, Orthopedics & Sports Medicine, Emergency Care, Robotic Surgery, Endovascular Surgery, Stroke Care, General Surgery, Weight Loss Surgery, Heart & Vascular Services, Women & Infants Care, Interventional Radiology and Wound Care & Hyperbaric Treatment.

     

    Texas Health Denton is a Joint Commission-accredited Primary (Level II) Stroke Center and Chest Pain Center, a Metabolic & Bariatric Surgery Center of Excellence and a Magnet® designated hospital.

     

    Our four-story specialty center for women and infants features 12 labor and delivery beds, 2 C-section suites along with 6 antepartum and 24 postpartum beds. Texas Health Denton is the city's only provider of obstetrical and neonatal intensive care services and is the largest provider of obstetrical services in Denton County. The ground floor houses a breast imaging center, outpatient physical therapy, cardiac rehabilitation and an internal medicine residency program.

     

    As part of the Texas Health family and its 28,000+ employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here!

     

    Explore our Texas Health careers site (https://jobs.texashealth.org/) for info like Benefits (https://jobs.texashealth.org/benefits) , Job Listings by Category (https://jobs.texashealth.org/professions) , recent Awards (https://jobs.texashealth.org/awards) we've won and more.

     

    _Do you still have questions or concerns?_ Feel free to email your questions to [email protected] .

     

    Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

     

    We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.