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MANTECH seeks a motivated, career and customer-oriented **Service Delivery Manager** to join our team in the **Washington, DC** area.

This is a hybrid position that is expected to be on-site at the customer location in Washington, DC three (3) days per week and two (2) days remote.

Responsibilities include, but are not limited to:

+ Responsible for the day-to-day middle management and accountability of program project managers within infrastructure delivery management

+ Supervises project management staff involved in IT services projects

+ Ensures projects are meeting milestones and deliverables

+ Ensures Service Level Agreements (SLAs) are achieved, analyzed and reported

+ Determines and acquires resources to perform the related scope of work for a wide range of IT services

+ Oversees project deliverables and delivers briefings and status to senior leadership.

Minimum Qualifications:

+ Bachelor’s degree in a related field; and additional 6 years of related experience might be substituted for a degree.

+ 8+ years of related experience with an emphasis on change, problem, configuration, and process management programs and/or projects

+ 5 years of proven experience managing a program with at least 50 personnel delivering Common Services

+ 3 years of experience interfacing and presenting to C-level executives

Preferred Qualifications:

+ Service Management Certification: Possession of an ITIL 4 Managing Professional or Strategic Leader certification, with a deep understanding of Service Value Streams and SLA optimization

+ Large-Scale Team Leadership: Proven success managing large, multi-functional teams (50+ personnel) within a Managed Services Provider (MSP) model or a centralized "Common Services" federal environment

+ Advanced Project Oversight: Demonstrated expertise using Enterprise Project Management tools (such as ServiceNow, Jira, or MS Project) to track cross-project dependencies and resource allocation

+ Process Improvement: History of implementing Six Sigma or Lean methodologies to refine change, configuration, and problem management processes, resulting in reduced system downtime

+ Consulting experience with federal departments, agencies, and organizations

+ PMI’s PMP certification preferred

Security Clearance Requirements:

+ US citizenship, with ability to obtain a Public Trust/ Suitability

Physical Requirements:

+ The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations

+ Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

+ Must be able to remain in a stationary position 50%

MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at [email protected] and provide your name and contact information.