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Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Discover Impactful Work

We are currently looking for a highly motivated, organized individual with strong background in Next Generation Sequencing and Bioinformatics to strengthen our Clinical Bioinformatics Consultant team. You would be part of a field-based team focused on supporting the software/analysis needs of customers from North American clinical testing labs.

Working across multiple technology platforms, you'll provide comprehensive pre- and post-sales technical expertise, conduct product demonstrations, develop new applications, troubleshoot complex issues, and build relationships with customers. Your role will involve working with cross-functional teams including sales, marketing, R&D, and product management to ensure customer success and drive business growth through technical excellence.

A Day in the life

+ Understand and support the needs of customers implementing Lab Developed Tests on the software/analysis for our Thermo Fisher Scientific / Ion Torrent / Oncomine™ product portfolio.

+ Owning the implementation of assays and products / clinical solutions within customer sites

+ “Customer first” approach to troubleshooting clinical support issues.

+ Responsible for improving customer value/satisfaction by aligning complex product solutions and services with key customer initiatives.

+ Build and maintain relationships with key decision makers and/or potential influencers.

+ Understanding the clinical regulated LDT customer and work with Oncology Sales to develop a successful commercial strategy for this market.

+ Review and assist customers with analyses of their Ion Torrent data using Torrent Suite, Ion Reporter, Genexus and Oncomine™ Reporter software packages.

+ Help customers design and conduct experiments to assist in evaluations of Ion Torrent / Thermo Fisher products.

+ Promote new clinical product solutions at customer sites and at conferences/user meetings.

+ Work in collaboration with the Oncology Sales Team and Thermo Fisher support partners to set up the best support strategy for each customer site.

+ Build strong relationships with customers.

+ Maintain consistent and structured communication with counterparts and articulate summarized communication to Manager on a periodic basis.

+ Obtain successful adoption of the technology within all applied markets while investigating the potential of other applications and solutions both pre-clinically and clinically.

Keys to Success

Education:

+ Bachelor's degree in with two years' experience; or a Master's Degree in Bioinformatics, Data Science, Computer Science or Information Systems preferred

Experience:

+ Knowledge of molecular Oncology is required.

+ Experience in bioinformatics application is required. Linux/Unix scripting and system management experience is strongly desirable.

+ Hands-on experience with Python, Java is preferred

+ Previous experience as application specialist desirable (NGS experience desirable).

Knowledge, Skills, Abilities:

+ Excellent communication and influencing skills.

+ Ability to understand and articulate complex scientific literature and use extensive complex clinical data as a key factor in the sales process.

+ Strong drive for success.

+ Medical background, laboratory experience, and/or managed care knowledge desirable skills.

+ Understanding regulatory guidelines (CAP, CLIA, NYSDH, etc.).

+ Estimated 25% travel.

+ Fluent English required; additional languages beneficial

+ Valid driver's license and passport required for travel

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.