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The newly established Johns Hopkins Police Department (JHPD) is seeking a **_Police Dispatch Supervisor_** . This position will be responsible for managing the day-to-day operations of the Communications Center and oversight to police dispatchers. This is an exciting opportunity to be a part of building a new police department that prioritizes the well-being of students, staff, faculty, and guests and embodies the University’s mission by engaging the student community and other partners as co-creators of the campus safety environment.

The JH Police Dispatch Supervisor has the opportunity to support the operational and strategic direction of police services across all three campuses – Homewood, Peabody, and East Baltimore, which includes The Johns Hopkins Hospital, and be a pivotal part of the equitable delivery of community-oriented services.

Specific Duties & Responsibilities

+ Schedule and manage work shifts, leave, and assignments of subordinate personnel in a 24-7 emergency communications and monitoring facility to ensure minimum staffing levels are maintained to meet required call processing goals.

+ Design and implement processes for incoming and outgoing emergency and non-emergency telephone calls, ensuring agency policy, procedures and goals are met.

+ Monitor performance of Johns Hopkins Police Department (JHPD) and Johns Hopkins Public Safety (JHPS) dispatchers to ensure agency policy, procedures, and performance goals are met.

+ Coordinate with the Director of Training to ensure all center training requirements are met.

+ Coordinate with the Director of Training to identify “in-service” training relevant to policy and procedure as well as professional development of center staff.

+ Conduct performance evaluations of assigned employees.

+ Review work to ensure compliance with MILES and NCIC requirements.

+ Coordinate with leadership to implement changes in dispatch procedures.

+ Supervise and evaluate subordinate personnel.

+ Provide input to Leadership regarding policies and procedures pertaining to the operation of the Center and changes in procedures.

+ Communicate in a positive manner with center staff.

+ Report commendable performance or deficiencies or liability issues to Leadership in a timely manner.

+ Perform the duties of JH Police dispatcher in the latter's absence.

+ Process incoming and outgoing emergency and non-emergency telephone calls and incoming radio calls, dispatching appropriate response within Johns Hopkins Public Safety (JHPS) and Johns Hopkins Police Department (JHPD) policies and guidelines.

+ Contact and direct Baltimore Police, Fire, and Paramedics as needed.

+ Coordinate responses among Johns Hopkins Police and Public Safety, Facilities Management, Student Affairs, and Hopkins Emergency Rescue Unit personnel.

+ Relay information from field officers requesting backup and support services, such as crime lab technicians, K-9 units, emergency medical services, rescue, and fire equipment.

+ Obtain, input, and receive data related to police activities, such as criminal history, warrants, and vehicle registration.

+ Provide general assistance and information to Johns Hopkins students, faculty, staff, and visitors.

+ Maintain familiarity with the general geography of the communities served.

+ Participate in available professional development for center staff.

+ Operate specialized communications networking equipment and computer terminals, accessing restricted law enforcement networks.

+ Monitor Baltimore Police Department transmissions and activities, transmitting pertinent information to university police personnel.

+ Monitor safety and security systems and video surveillance for events or activity requiring a JHPS/JHPD response, reporting malfunctions as appropriate and dispatching appropriate personnel to alarm sites.

+ Perform administrative tasks necessary for the operation of the Communications Center.

+ Responsible for maintaining manual and computerized reports, logs, records, and data from JH Police Dispatchers.

+ Other duties as assigned.

Requirement

+ Must be able to pass an extensive Maryland State Police/F.B.I. background investigation and complete a physical/health screening examination by the Office of Occupational Health and Safety, which includes a drug screening.

Specialized Certifications preferred

+ Criminal Justice Information System (CJIS) Terminal Operator Certification.

+ Emergency Medical Dispatch (EMD) Certification through the National Academies of Emergency Dispatch (NAED).

+ Emergency Fire Dispatch (EFD) Certification through the National Academies of Emergency Dispatch (NAED).

+ Emergency Telecommunicator Certification (ETC) through the National Academies of

+ Emergency Dispatch (NAED).

Minimum Qualifications

+ High School Diploma or graduation equivalent.

+ Five (5) years of customer service or other related work experience to include at least two (2) years of supervisory experience.

+ Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

+ Associates degree preferred.

+ Four (4) years related experience in public safety communication including familiarity with communication technology and call-taking techniques.

+ Two (2) or more years in a progressively responsible supervisory/management role and familiarity with public safety communication technology and call-taking techniques.

+ Bilingual

+ Criminal Justice Information System (CJIS) Terminal Operator Certification.

+ Emergency Medical Dispatch (EMD) Certification through the National Academies of Emergency Dispatch (NAED).

+ Emergency Fire Dispatch (EFD) Certification through the National Academies of Emergency Dispatch (NAED).

+ Emergency Telecommunicator Certification (ETC) through the National Academies of

+ Emergency Dispatch (NAED)

**Classified Title** : Police Dispatch Supervisor

Role/Level/Range: ATO 40/E/03/OG

**Starting Salary Range** : $50,440 - $88,400 Annually (Commensurate w/exp.)

Employee group: Full Time

**Schedule** : Mon - Sun 40 HRS

FLSA Status: Exempt

**Location** : Eastern High Campus

Department name: VP for Public Safety Office of

Personnel area: University Administration

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.