• Regional Service Manager - West Coast

    Insight Global (Brookfield, WI)


    Job Description

    Insight Global is seeking a Regional Service Manager to lead service operations across the Western Region, covering 22 states (WA, OR, CA, NV, ID, MT, WY, UT, CO, AZ, NM, ND, SD, NE, KS, OK, TX, AK, HI). This role is ideal for someone with a strong background in field service management, preferably in healthcare or a similar technical industry. The position combines leadership, technical understanding, and customer engagement in a fast-paced environment. Our customer specializes in life safety and security solutions for healthcare facilities, including nurse call systems, wander management, and patient safety technologies. Our customer is committed to delivering exceptional service and support to our customers.

    Key Responsibilities

    - Manage a team of 4–5 service technicians (with potential to grow).

     

    - Oversee service delivery, scheduling, and performance across the Western Region.

     

    - Ensure high-quality support for sensitive and high-profile customers.

     

    - Drive revenue through service contracts and time & material (T&M) work.

     

    - Participate in an on-call rotation (currently 3 people).

     

    - Build technical knowledge of our products and solutions; cross-train team members.

     

    - Maintain strong customer relationships and resolve escalated issues.

     

    - Collaborate with leadership to improve processes and meet regional goals.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    - 5+ years of industry experience (healthcare or low-voltage systems preferred).

     

    - Proven managerial experience leading service or technical teams.

     

    - Technical aptitude with understanding of low-voltage concepts; ability to learn new products.

     

    - Excellent communication and organizational skills.

     

    - Willingness to travel as needed (not extensive; primarily for key accounts).

     

    - Ability to thrive in a fast-paced environment.