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Description

SAIC is hiring for an Incident Manager to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM.  This position is located at MacDill AFB in Florida. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

Responsibilities:

+ Manage the lifecycle of IT incidents, from detection to resolution, ensuring efficient service restoration and minimal disruptions.

+ Monitor systems to detect disruptions, prioritize incidents, and coordinate response teams for timely resolution.

+ Communicate updates to stakeholders, escalate critical incidents, and maintain transparency throughout the process.

+ Identify root causes, analyze data, and implement strategies to prevent future incidents and improve system reliability.

+ Maintain detailed records of incident activities and share reports with insights, trend analyses, and recommendations.

+ Drive process improvements, modernize tools, and document plans to mitigate recurring issues and enhance efficiency.

+ As required, process and manage Authorized Service Interruptions (ASIs) for the SOF Information Enterprise (SIE).

+ Ensuring incident reports include adequate notes for later review and analysis.

+ Ensuring follow-up change tickets are submitted and scheduled as appropriate.

+ Facilitate collaboration among technical resources, ensure follow-up actions like change tickets, and continuously refine the incident management process.

Qualifications

+ A DoD TS/SCI clearance is required

+ Remedy experience required.

+ Strong written and verbal skills.

+ Strong attention to detail.

+ Must be able to work nights, weekends, and holidays.

Highly Desired:

+ Current ITIL 3 or 4 foundations certified

+ Riverbed Experience

+ Service Now Experience

+ ASI experience

REQNUMBER: 2512616

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability