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Work where every moment matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network as an Intake Lead. Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our colleagues to learn and grow within our organization, all while providing integrated support to the patient. As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client’s home. Most importantly, our colleagues are appreciated for the real differences they make in both the lives of their clients and their clients’ families. Communicate and coordinate referrals and patient care with onsite and/or clinical areas within assigned region to provide seamless care to patients. Locate patients that transfer to hospital and communicate with clinical teams and TCCs. Receive and resolve inquiries for referral data/items required for coding and billing. Effective communication skills, self-directed, with a spirit of team support and success, curiosity and ownership, flexibility and a consistent demonstration of H3W Leadership Behaviors and modeling. Efficiency and accuracy in completing work as assigned. Adherence to regulatory and agency policies and procedures. Collaborate and communicate with Primary Care Providers and home care staff to ensure continuity of medical care, to include obtaining, clarifying, validating service requests and completing verbal orders. Communicate with transitional care staff, clinical colleagues, physician’s offices, and home care staff to coordinate homecare orders, follow up appointments, risk factors, insurance parameters and goals of care. Providing consultation to referral sources on community resources and home care issues. Consistently communicate with HHCAH management to make sure all issues and problems are seamlessly handling so that both the patient and the referral sources are satisfied with the results and process. Responding to internal and external communication timely and accurately. Ensure collection and appropriateness of referral documents to support sound medical practice. Reviews demographic and clinical pre-admission documentation, ensuring accuracy of information. Reviews referring and transfer documents and medication list for accuracy and adherence to regulatory compliance and assuring the transitional care processes are implemented. Adheres to the practice of confidentiality (HIPAA and other state/federal regulations) regarding patients, families, staff and the Agency. Ensuring adherence with referral management protocols, policies and procedures Building and supporting positive, effective relationships across the continuum and with the patients, communities, and the team. Utilizing sound clinical judgment identifying risk and safety concerns and triaging appropriately. Acts as a liaison to SSO, HHCAH staff, departments and customers both internally and externally. Locate and follow-up on transfer patients and communicates status to clinical teams and onsite TCCs Assist Homecare Customer Coordinator with F2F requirements and MD verification, when work volumes are high. Demonstrates H3W Leadership behaviors and supports and team in culture and team building initiatives. Actively participates in the performance improvement process known as H3W Education: Minimum Requirement – Associates Degree, Preferred Requirement – Bachelors Degree Experience: Minimum of 1 year preferable in acute care or homecare setting, Preferred 3 years of experience in acute care or homecare setting We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. **Job:** **Administrative* **Organization:** **Hartford HealthCare at Home* **Title:** *Intake Lead - HomeCare* **Location:** *Connecticut-Bridgeport* **Requisition ID:** *25165511* **Other Locations:** *United States*