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ESSENTIAL DUTIES AND RESPONSIBILITIES

The General Manager is a member of the property management team that will manage 190 residential units encompassing LIHTC units in an older Adult Housing building known as Atrium at Sumner House. The RiseBoro General Managers will work on-site from Monday to Friday, from 9am to 5pm. They are responsible for the overall maintenance and operation of the property and act as a liaison between RiseBoro and tenants. Responsibilities include:

• Tenant Engagement:

o Establish consistent high-quality customer service with tenants at the building; engage in professional dialogue with tenants to resolve their questions and concerns in a timely manner;

o Maintain consistent, open communication with tenants pursuant to the Communications Policy; ensures tenants know how to reach appropriate staff, and ensures all appropriate communications to tenants and staff are posted in buildings as needed, including during emergencies and service disruptions.

o Ensure timely completion of annual recertifications

o Refer tenants for supportive services or benefit entitlement support upon request

o Maintain tenant files

o Coordinate with Leasing Manager to ensure timely completion and collection of lease renewals

o Ensure proper follow up is initiated with tenants on arrears 30 days past due by phone and letter;

o Cooperates with Legal and Collections Department on other collections activities.

• Building Operations

o Ensure that buildings are operating within budget

o Approve invoices of less than $1000.00

o Collect rent payments and help residents sign up for Rent Cafe

o Assign work to maintenance staff as needed, in cooperation with Building Maintenance Supervisors

o Oversee turnover process to ensure vacant units are ready for occupancy within 30 days of vacancy

o Perform move in and move out walk-through apartment inspections with tenants

o Coordinate with maintenance staff to ensure all code violations and other repair concerns at properties are cleared

o Review and submit Purchase Orders for any supplies or equipment needed in the building

o Identify tenancy issues that may require legal referral and coordinate with the Legal Department

o Maintain communication with management and compliance team during operational emergencies

o On occasion, be available to address emergencies that arise in their building outside of typical business hours

o Other duties as assigned

COMPETENCIES

• Minimum of 2 years of experience in property management

• Bilingual (Spanish/English) strongly preferred

• Excellent oral and written communication and interpersonal skills, including demonstrated ability to work well with varying levels of staff members.

• Detail oriented

• Organized

• Ability to successfully manage multiple working relationships

• Affordable housing management experience preferred

• LIHTC certification required within six months of hire.

• Certified Housing Assistant Manager preferred

• Proficient with Microsoft Office Suite or related software; intermediate to advanced working knowledge in Microsoft Excel.

• Knowledge of Yardi program preferred

EDUCATION EXPERIENCE

• High School Diploma

Qualifications

EQUAL EMPLOYMENT OPPORTUNITY (EEO)/AFFIRMATIVE ACTION POLICY STATEMENT

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.