• Staffing Response Coordinator

    UNC Health Care (Raleigh, NC)


    Description

    Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

    Summary:

    The Staffing Response Coordinator is responsible for ensuring adequate staffing levels and mixes to meet the needs of the patients based on census, patient population and in alignment with established safety policies and protocol. This role is responsible for applying consistent resource planning in response to cancellations, flexing, floating, and management of unplanned shift vacancies to ensure staffing needs are met.

     

    Schedule: This role requires availability to work an overnight shift (8:00 p.m. – 8:00 a.m.) at least one day per week during each six-week scheduling period. Additionally, the teammate will be expected to work one major holiday and one minor holiday each year as part of the team’s shared coverage responsibilities.

    Responsibilities:

    + Identifies, coordinates and assigns all available staffing resources for clinical units across the system

    + Ensures that all clinical units are adequately staffing according to patient census and acuity by providing continuous monitoring of staff resource

    + Participates in daily huddles to understand staffing needs at each entity

    + Proactively identifies and monitors resource availability, conflicts and shortages

    + Works with Staffing Response Team leadership to adjust staffing according to predetermined guidelines

    + Works continuously with available staff to fill open shifts and balance with existing work schedules

    + Analyzes and challenges staffing requests against key engagement metrics to ensure appropriate allocation of resources

    + Prepares relevant resourcing reports and analyzes for trends

    + Identifies and implements improvements in practices, processes and reporting

    + General administrative and other related duties – data entry, timesheet monitoring, etc.

     

    Other Information

    Other information:

    Education Requirements:

    • High School diploma or GED required

    • Associate’s degree in Business, Healthcare or Related Field preferred

    Licensure/Certification Requirements:

    • Not applicable

    Professional Experience Requirements:

    • One (1) year of clerical or administrative experience.

    • If Bachelor's degree, no years of experience is required

    • If Associate's degree, no years of experience is required

    Knowledge/Skills/and Abilities Requirements:

    • Exceptional communication skills, both written and verbal with the ability to influence stakeholders at all levels

    • Must be able to apply principles of critical thinking to a variety of practical and emergent situations

    • Strong conflict resolution and negotiating skills to balance individual and business needs

    • Strong organizational and time management skills with the ability to multi-task, plan and prioritize workload

    • Knowledge of the type of patient care provided in various units throughout the hospital

    • Ability to determine appropriate course of action in more complex situations and when to escalate issues to leader

    Job Details

    Legal Employer: NCHEALTH

     

    Entity: UNC REX Healthcare

     

    Organization Unit: Rex Staffing Response Team

     

    Work Type: Per Diem

     

    Standard Hours Per Week: 8.00

     

    Salary Range: $18.12 - $25.51 per hour (Hiring Range)

     

    Pay offers are determined by experience and internal equity

     

    Work Assignment Type: Onsite

     

    Work Schedule: Night Job

     

    Location of Job: US:NC:Raleigh

     

    Exempt From Overtime: Exempt: No

     

    This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

     

    Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

     

    UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

     

    Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.