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The Business Analysis Group Manager is a senior management-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

+ Manage multiple teams of business analysts supporting multiple systems or over a business analysis functional area (depending on size of business) with responsibilities including work allocation, budget and planning, performance evaluation, compensation, staffing and other duties as assigned

+ Provide technical leadership and expertise to ensure the efficient design, development and implementation and to ensure essential procedures are followed

+ Develop strategy and guidelines for appropriate staffing requirements, exercising control over resources, budget management and planning and contributing to defining standards

+ Resolve issues that have impact beyond own area and apply in-depth understanding of business analysis concepts and procedures and basic knowledge of other areas

+ Work as a team to achieve objectives and influence and negotiate with senior leaders across functions, communicating with external parties as needed

+ Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

+ 10-15+ years of relevant experience

+ Demonstrated leadership

+ Consistently demonstrate clear and concise written and verbal communication

+ Proven interpersonal skills with ability to partner and influence across organizational lines

+ Proven ability of using complex analytical, interpretive and problem-solving techniques

Education:

+ Bachelor's degree required; Master's degree (MBA or relevant technical field) strongly preferred.

Additional Job Description

The ideal candidate will be highly proficient in Excel with strong analytical skills to interrogate data sets, identify patterns and highlight trends. Strong financial background is required including knowledge of CCAR, interest rate risk an RWA. Experience in creating clear, professional presentation materials is highly desirable.

Key Responsibilities:

+ **Strategic Program Leadership:**

+ Define program scope, objectives, and deliverables in alignment with enterprise strategy and business priorities, particularly within areas such as Risk Management (e.g., IRRBB, NTMR), data capabilities, and AI/automation initiatives.

+ Develop and maintain comprehensive program roadmaps, ensuring clear articulation of milestones, dependencies, and resource requirements.

+ Translate high-level strategic goals into actionable program plans, managing their execution from initiation to closure.

+ **Stakeholder Management & Communication:**

+ Serve as the primary point of contact for executive sponsors, senior leadership, and key stakeholders across various business units and functions.

+ Establish and maintain robust communication channels, providing transparent, timely, and concise updates on program status, risks, and benefits.

+ Synthesize various data points to facilitate effective executive-level decks and materials for presentation to stakeholders

+ **Execution & Delivery Excellence:**

+ Oversee multiple, interconnected projects within the program, ensuring adherence to project management best practices, quality standards, and methodologies (Agile, Waterfall, Hybrid).

+ Drive program management for deliverables aligned to emerging technologies such as AI adoption and advanced analytical platforms such as QRM

+ Champion program management for projects aligned to process optimization and automation initiatives to enhance speed, efficiency, and reliability of functional processes

+ Financial & Resource Management:

+ Manage multi-million dollar program budgets, ensuring effective allocation, tracking, and forecasting of financial resources.

+ Oversee resource planning and allocation across projects, optimizing team composition and utilization.

+ Identify and secure necessary funding and resources for successful program delivery.

+ Risk & Issue Management:

+ Proactively identify, assess, and mitigate program risks and issues, developing contingency plans and escalating critical items to senior leadership when appropriate.

+ Ensure compliance with all internal policies, regulatory requirements, and external standards.

+ Team Leadership & Development:

+ Lead, mentor, and develop a team of project managers and analysts, fostering a high-performance culture focused on results, collaboration, and continuous improvement.

+ Promote a culture of accountability, innovation, and problem-solving within the program team.

+ Measurement & Reporting:

+ Define and track key performance indicators (KPIs) and success metrics for the program, reporting on progress, benefits realization, and lessons learned.

+ Prepare executive-level dashboards and reports for various governance bodies.

+ Experience:

+ 15+ years of progressive experience in program management, with at least 5-7 years managing large-scale, complex programs within a global financial services environment.

+ Proven track record of successfully delivering strategic initiatives involving significant technological transformation

+ Demonstrated experience in managing programs related to Risk Management (e.g., IRRBB, NTMR), Regulatory Reporting, or Financial Planning & Analysis (FP&A).

+ Strong understanding of agile methodologies, project lifecycle management, and governance frameworks.

+ Skills:

+ Exceptional leadership, influencing, and negotiation skills with the ability to effectively engage and manage diverse senior stakeholders.

+ Superior written and verbal communication skills, capable of distilling complex information into clear, concise executive-level summaries.

+ Strong analytical and problem-solving abilities, with a keen eye for detail and strategic thinking.

+ Expertise in financial management, budgeting, and resource allocation for large program

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$163,600.00 - $245,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Dec 31, 2025

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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._

_View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) poster._

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.