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TLS Renewals & Expansion Specialist
- IBM (Atlanta, GA)
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Introduction
At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.
Your role and responsibilities
* Territory management of assigned accounts. Responsibilities include responding to inbound client requests and contacting clients proactively to sell more services. Seller needs to be familiar with TLS offerings and selling solutions across the portfolio. This includes sales of logo services, including renewals and net new offerings, and sales of non-IBM/multi-vendor support (MVS) renewals and net new offerings
* Required use IBM Sales Cloud (ISC) to update and progress sales records. Candidate must be able to produce good sales record hygiene and utilize ISC to include comments that reflect client status, action items, sales stage, and steps left to win the opportunity. Records must reflect accurate financial view of the opportunity, including a view of current quarter and next quarter revenue projections. Candidate must be able to review records with management on a weekly or as needed basis
* Display excellent oral, written, and face to face communication skills
* Be able to talk with clients about a wide range of solutions, identify and solve client problems. Be able to build relationships with clients to further business with IBM TLS
* Candidate should be able to team with colleagues across the TLS organization, including service delivery, pricing, quote to cash teams, Brand Specialist, Systems, and other IBM sales colleagues to help progress opportunities. Maintain 80% or higher renewal rate
* Candidate should be proficient with tools such as Conga, IBM Sales Cloud, Microsoft Office products (Word, Excel, PowerPoint), Outlook, WorkFlow Connect, AccessHub, Checkpoint, IERP, SAP, Upsell Discount and Optimization tool/process, and other tools required for job performance.
Required technical and professional expertise
* Candidate should be proficient with tools such as Conga, IBM Sales Cloud, Microsoft Office products (Word, Excel, PowerPoint), Outlook, WorkFlow Connect, AccessHub, IERP, Checkpoint, SAP, Upsell Discount and Optimization tool/process, and other tools required for job performance
* Display excellent oral, written, and face to face communication skills
* Be able to talk with clients about a wide range of solutions, identify and solve client problems
* Be able to build relationships with clients to further business with IBM TLS and the multi-vendor services business
Preferred technical and professional experience
* Display excellent oral, written, and face to face communication skills
* Be able to talk with clients about a wide range of solutions, identify and solve client problems
* Be able to build relationships with clients to further business with IBM TLS.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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