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How you'll help us Keep Climbing (overview & key responsibilities)

The Employee Experience Technology team within Reservations and Customer Care is seeking a Product Manager to lead the strategy, roadmap, and execution of employee-facing digital solutions that drive operational efficiency, enhance overall platform usability, and enable data-driven decision-making. This role bridges business needs, technology capabilities, and user insights to deliver high-value products in an Agile environment. The ideal candidate is a collaborative problem-solver, skilled facilitator, and strong communicator who thrives in a cross-functional setting.

Success in this role will be measured across multiple dimensions, including specialist satisfaction, effective stakeholder and vendor management, and improved efficiency across key platforms within the RES Technology ecosystem. The Product Manager will also advocate for appropriate change-management strategies to ensure specialists are prepared for upcoming enhancements and can complete critical workflows with minimal disruption.

Responsibilities include, but are not limited to: leading one or more strategic initiatives, developing key strategies, detailed plans, and measurable outcomes; mapping and roadmapping processes; coordinating across divisions; and conducting the analyses and research required to define strategy and quantify results. Successful candidates will demonstrate a strong instinct for customer and employee experience, bring creativity to problem-solving, and possess the ability to be proactive and anticipate change.

Summary of Responsibilities (not comprehensive):

+ Define and own the product vision, strategy, and roadmap for employee-facing applications

+ Translate business objectives, user insights, and organizational priorities into clear product goals and measurable outcomes, expressed as features, user stories, and testing criteria as needed

+ Manage end-to-end product lifecycle activities, including understanding business problems, identifying specialist needs, developing optimal solutions, and leading business readiness and change-management efforts

+ Identify opportunities to streamline workflows, automate processes, and enhance the employee experience

+ Apply Agile best practices while partnering with Information Technology teams to organize and prioritize the sprint backlog and balance stakeholder requirements

+ Collaborate with Scrum teams to plan sprints, refine requirements, and ensure timely, high-quality delivery

+ Lead discovery sessions and design reviews to clarify requirements, gather feedback, and drive alignment across operations, technology, analytics, and other business units

+ Ensure readiness plans, training materials, and support models are in place to enable successful implementation

+ Identify, communicate, and recommend solutions that reduce costs, increase revenue, improve customer and employee satisfaction, and enhance operational efficiency

+ Provide clear and timely status updates to stakeholders, sponsors, project managers, and other key partners

+ Serve as the business owner for ongoing product maintenance, including incident tracking, troubleshooting, and continuous improvement

+ Maintain relationships with external vendors related to product services, issue resolution, and future enhancements

+ Mentor and guide team members on product management, ownership responsibilities, and Agile best practices

+ Partner with stakeholders across Reservations and cross-divisionally—including Information Technology, Reservations Strategy, Enterprise Solutions, and Human Resources—to evaluate solutions, share best practices, and collaborate on enterprise-level opportunities

What you need to succeed (minimum qualifications)

+ 5+ years relevant work experience as a Product Owner, Product Manager, and/or similar role

+ Strong understanding of Agile frameworks (Scrum, Kanban, SAFe)

+ Data literacy, including comfort interpreting KPIs, operational data, and user insights

+ Strategic thinking and creative problem-solving skills with the ability to translate data into a logical and actionable story

+ Strong written and oral communication skills with the ability to produce concise, relevant, and strategic documents; ability to translate complex information into executive presentations and ability to influence outcomes and stakeholders

+ Must demonstrate strong initiative and self-directed work with ability to manage multiple priorities

+ Willingness and desire to become the subject matter expert for multiple RES Tech platforms, and take ownership for developing and maturing the platform and its performance

+ Must be performing satisfactorily in present position

+ Models Delta's Rules of the Road and core values

+ Proven experience as a Product Owner (or similar role), in a dynamic agile environment

+ Consistently prioritizes safety and security of self, others, and personal data

+ Embraces diverse people, thinking, and styles.

+ Possesses a high school diploma, GED, or high school equivalency

+ Is at least 18 years of age and has authorization to work in the United States

What will give you a competitive edge (preferred qualifications)

+ Experience with workforce management, HR Tech, CRM, or operational support platforms

+ Familiarity with digital.ai (Agility/VersionOne), Jira, or similar Agile / UX tools

+ UX design or process improvement experience (Lean, Six Sigma)

+ Ability to identify specialist / user pain points and develop product requirements to address the need

+ Previous consulting experience across a broad range of disciplines

+ Proficiency in all Microsoft applications including Word, PowerPoint, Project, etc.

+ Proficiency in tools like Monday.com, AHA, or other product development / project management software

+ Experience and proficiency in understanding big data, along with the ability to perform SQL queries and derive insights

+ Experience with internal and external facing channels

+ A background in Aviation

+ Bachelor's or Master’s degree in business, technology, engineering, or related field or equivalent experience

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

+ Competitive salary, industry-leading profit sharing program, and performance incentives

+ 401(k) with generous company contributions up to 9%.

+ Paid time off including vacation, holidays, paid personal time, maternity and parental leave.

+ Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.

+ Family care assistance through fertility support, surrogacy and adoption assistance,

+ lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

+ Domestic and International space-available flight privileges for employees and eligible family members.

+ Career development programs to achieve your long-term career goals.

+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

+ Recognition rewards and awards through the platform Unstoppable Together.

+ Access to over 500 discounts, specialty savings and voluntary benefits through Delta Perks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here