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Description

Seeking a highly skilled Senior Executive Assistant to support the Head of Experience Delivery. The ideal candidate will provide professional administrative support that is both confidential and reliable. This role demands acute attention to detail and the ability to work independently and effectively under pressure while meeting deadlines.

Primary Responsibilities:

+ Manage a complex calendar, prioritizing strategic deliverables against competing meeting requests and ensuring adequate breaks throughout each day.

+ Communicate any scheduling challenges to the Head of Experience Delivery as necessary.

+ Uphold management routines, including weekly leadership meetings, one-on-ones with direct reports, and skip-level meetings, providing preparation support for upcoming deliverables, quarterly check-ins, and offsites.

+ Plan and execute leadership and team offsites, assisting in agenda creation, catering, facilities requests, and engagement opportunities for the leadership team.

+ Promote corporate volunteer goals by planning activities to help the team reach overall objectives.

+ Book travel arrangements, including flights, trains, and hotels for the Head of Experience Delivery.

+ Manage and submit expense reports for the Head of Experience Delivery, while also reviewing and approving expenses for direct reports.

+ Plan and execute successful Credo Week for the Experience Delivery Team.

+ Act as an advocate for the team’s Workplace Flexibility reporting.

+ Promote usage of corporate recognition via the Credo Awards platform.

+ Serve as the Business Continuity Coordinator, ensuring call tree exercises and continuity plans are current.

+ Proofread communications and PowerPoint presentations as requested.

+ Uphold high standards for work quality and privacy.

+ Coordinate internal and external meetings, including conference and video calls.

+ Serve as an ambassador for the team, interfacing with key stakeholders and maintaining ongoing stakeholder management with effective communication and relationship-building skills.

+ Demonstrate strong multitasking, prioritization, and problem-solving skills.

+ Thrive in a collaborative team environment.

Required Qualifications:

+ Minimum of 5 years of experience in a senior executive assistant role (or equivalent); references will be required.

+ Superior attention to detail, with a strong sensitivity to deadlines and confidentiality.

+ Excellent written and verbal communication skills, with a strong emphasis on detail.

+ Proficient in Microsoft Outlook, PowerPoint, Word, and Excel.

+ Ability to work independently with minimal supervision.

Preferred Experience:

+ High School diploma or equivalent (GED) required.

+ Associate’s Degree preferred.

Hours & Work Schedule

+ Hours per Week: 40

+ Work Schedule: M-F 8-5 4 days in the New York NY Office

+ #LI-Citizens2

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

02/27/2026