• Patient Services Consultant

    UnityPoint Health (Dubuque, IA)


    + Area of Interest: Patient Services

    + FTE/Hours per pay period: 1.0

    + Department: Diabetes Education

    + Shift: Days, Monday - Friday, for 80 hours per pay period.

    + Job ID: 176563

     

    Overview

     

    Shift: Full-time, days, Monday - Friday, for 80 hours per pay period

     

    Join a team that makes a difference in the lives of patients every day

     

    We are seeking a compassionate and organized Patient Service Representative to support our Diabetes Clinic. This role is often the first point of contact for our patients, playing a vital part in creating a welcoming, respectful, and supportive experience for individuals managing diabetes.

     

    If you are passionate about patient care and want to be part of a clinic dedicated to improving lives, we encourage you to apply.

     

    Why UnityPoint Health?

     

    At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

     

    Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:

     

    + Expect paid time off, parental leave, 401K matching and an employee recognition program .

    + Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

    + Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

     

    With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

     

    And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

     

    Find a fulfilling career and make a difference with UnityPoint Health.

    Responsibilities

    + Greet and assist patients in person and by phone with professionalism and empathy

    + Schedule appointments, manage referrals, and verify patient information

    + Coordinate communication between patients, providers, and care teams

    + Handle insurance verification, authorizations, and basic billing questions

    + Maintain accurate patient records in the electronic medical record (EMR) system

    + Provide education and guidance on clinic processes and available resources

    + Support clinic flow to ensure timely, efficient patient care

    Qualifications

    Education:

    + High School Diploma/GED

    Experience:

    + Prior experience in a medical office, clinic, or customer service role strongly preferred

    + Experience with EMR systems and medical terminology is a plus