• BDC Service Representative

    Ricart Automotive (Groveport, OH)


    Why You'll Love Working at Ricart

     

    At Ricart Automotive, we believe great work deserves great rewards. Our team enjoy top-tier pay, full benefits, and an environment built for growth and long-term success.

    We offer:

    + Comprehensive Health Coverage: Medical, dental, and vision insurance for you and your family.

    + Retirement Planning: 401(k) with company profit contribution.

    + Paid Time Off: 40 hours of paid vacation after 90 days, 24 hours of annual wellness, and 6 paid holidays.

    + Company Paid Expenses: Paid uniforms

    + Training and Development: Ongoing paid manufacturer training and certifications to advance your career.

    + Employee Discounts: Special pricing on vehicles, parts, service, and Farrow Harley-Davidson motorcycles.

    Qualifications:

    + Must have a valid driver's license

    + High school education or equivalent

    + Previous dealership experience preferred

    + Strong verbal and written communications skills

    + Interest and ability to make a high-volume of outbound calls

    + Tech-savvy and experience with a CRM or the ability to quickly learn new software

    + Time management, prioritization and multitasking skills with the ability to manage a high workload

    Some of your responsibilities:

    + Receive inbound calls from customers with questions on new and pre-owned vehicles. Schedule a time and date for these customers to visit Ricart

    + Handle all guest inquiries with a friendly and helpful demeanor, providing general or related vehicle sales information with a focus on 100% guest satisfaction

    + Maintain and communicate exceptional product and inventory knowledge to our guests.

    + Gather and track all guest data as directed and accurately enter this information into the BDC database.

    + Utilize detailed scripts provided by the dealership to help address guest inquiries and concerns to meet the dealerships and manufacturer's objectives.

    + Will work in a team-based environment

    + Facilitate timely follow-up on all internet leads as directed by management and procedures.

    + Partner with BDC leadership on activities in the dealership / outside the call center. Communicate with the dealership management or front-line employees on behalf of our guests.

    + Participate in departmental and dealership meetings; other duties as assigned by management.

     

    About Ricart Automotive

     

    Ricart Automotive is one of the nation's largest single-point auto malls with over 67 acres, two locations, and a team of outstanding employees. We are a third-generation family-owned business that takes pride in providing an exceptional experience for both our employees and customers.

     

    Ricart Automotive is an Equal Opportunity Employer.