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Description We are looking for a dedicated Bilingual Spanish Customer Experience Specialist to join our team in San Diego, California. In this role, you will serve as the first point of contact for individuals seeking vital services and support, contributing to a non-profit organization committed to improving communities through accessible resources and compassionate care. This is a contract position offering the opportunity to make a meaningful impact while supporting those in need.

Responsibilities:

• Respond to incoming inquiries with professionalism and provide accurate information, referrals, or assistance to callers.

• Record all client interactions promptly and precisely using web-based systems.

• Stay informed about available resources and services to offer relevant solutions.

• Collaborate with internal teams to address client needs and ensure seamless service delivery.

• Maintain a high standard of customer service by demonstrating empathy and responsiveness in all communications.

• Utilize various software tools, including CRM platforms, Epic Software, and Avaya CMS, to manage client interactions effectively.

• Assist customers with benefit-related inquiries, billing concerns, and other service-related matters.

• Support efforts to improve customer satisfaction by identifying opportunities for process enhancements.

• Uphold organizational values by contributing to a mission-driven environment.

• Ensure compliance with confidentiality and data security policies while handling sensitive information. Requirements • Associate’s degree or higher preferred; equivalent experience combined with post-secondary education will be considered.

• At least 1–2 years of experience in a call center or customer service role.

• Background in social sciences such as public health, social work, psychology, or criminology is advantageous.

• Strong verbal and written communication skills in both English and Spanish.

• Proficiency with web-based systems, CRM platforms, chat tools, and Microsoft Office applications.

• Experience working with software like Epic Software, Avaya CMS, and other customer support tools.

• Ability to handle sensitive situations with empathy and professionalism.

• Demonstrated commitment to providing exceptional service and contributing to a team-focused, mission-driven environment. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .