"Alerted.org

Description

**Lamar's Corporate office in Baton Rouge, Louisiana, is now hiring a Director of IT Support to lead the organization’s IT support function, overseeing the help desk and delivering high-quality, first-line technical support to internal users.** This role ensures efficient, reliable support operations, drives continuous improvement, and establishes best practices. The Director also oversees key support-related operations, including E-Discovery, Google Workspace, and Zendesk administration, end-user hardware procurement, and software licensing, while partnering with IT teams to enhance the overall employee technology experience.

Lamar’s Corporate Office in Baton Rouge, LA, is home to over 250 professionals from every walk of corporate life. We enjoy a beautifully renovated office building with a modern design, a beverage refreshment station, a relaxing dining area, amazing holiday parties, and a quaint outdoor patio to enjoy the good weather days! We partnered up with Major Menus so you can order online for free delivery from a different restaurant every day!

Why Lamar?

**Lamar is a certified Great Place to Work, with 86% of employees in agreement.** Lamar Advertising has also been named as a “Best Company to Work For” in U.S. News & World Report’s annual ranking.

+ **Learn more about us on our official** YouTube channel (https://www.youtube.com/@TheLamarChannel) **.**

+ **Check reviews and company updates on our** Glassdoor page (https://www.glassdoor.com/Overview/Working-at-Lamar-Advertising-EI\_IE5998.11,28.htm) **.**

+ **Learn more about our** Great Place to Work certification. (https://www.greatplacetowork.com/certified-company/1000144)

What you can expect from us:

+ A **Monday-Friday, 8:00 am - 5:00 pm** work schedule

+ An annual salary of **$100,000 - $115,000 / year** , dependent on experience and qualifications

+ 120 hours of paid time off (PTO) that increases with tenure

+ 12 paid company holidays, including President's Day and Juneteenth

+ Multiple medical plan options and health savings account

+ Hospital, Critical Illness, and Accident coverage

+ Short & long-term disability and paid parental leave

+ Employee Stock purchase plan

+ 401k plan with company match

+ Wellness program incentives such as medical plan premium holidays and HSA contributions

What we are looking for in you:

+ Strong knowledge of IT support operations, helpdesk management, and service management best practices.

+ Demonstrated ability to lead, mentor, and develop technical support teams in a fast-paced environment.

+ Proficiency in administering and optimizing ticketing systems (e.g., Zendesk) and productivity platforms (e.g., Google Workspace).

+ Working knowledge of E-Discovery processes, data governance, and compliance requirements.

+ Experience managing end-user hardware procurement, IT asset lifecycle management, and software licensing compliance.

+ Ability to analyze support metrics, identify trends, and implement process improvements that enhance efficiency and user satisfaction.

+ Strong problem-solving and decision-making skills, with the ability to manage escalations and resolve complex technical issues.

+ Excellent communication and interpersonal skills, with the ability to collaborate effectively across IT teams, vendors, and business stakeholders.

+ Proven ability to manage budgets, vendor relationships, and support-related costs.

+ Ability to balance strategic planning with hands-on leadership to deliver reliable, high-quality IT support services.

Education and experience:

Required

+ Degree in Computer Electronics, Computer Science, Information Technology, or related field (or equivalent work experience).

+ 8+ years of experience in IT support, including 6+ years in a management or leadership role.

+ Proven experience managing a helpdesk or technical support team.

Preferred

+ Google or Microsoft administrative certifications

Candidates with a disability in need of an accommodation to fulfill our application requirements should email [email protected].

A day in the life:

+ Lead, mentor, and develop the IT Support team to deliver consistent, high-quality end-user support; establish performance goals, provide ongoing coaching, and conduct formal evaluations.

+ Oversee daily helpdesk operations to ensure timely, effective resolution of incidents and service requests, including proper ticket intake, prioritization, escalation, and follow-up.

+ Design, implement, and continuously improve IT support processes, workflows, and service standards to drive efficiency, reliability, and user satisfaction.

+ Monitor service levels and key performance metrics, analyzing trends and proactively addressing recurring issues through long-term, scalable solutions.

+ Develop and execute IT support strategies aligned with business objectives, growth initiatives, and evolving technology needs.

+ Collaborate closely with other IT and business teams to ensure seamless integration and delivery of IT services across the organization.

+ Create and maintain user documentation, FAQs, and self-service tools; provide training and guidance to improve technology adoption and reduce support demand.

+ Manage vendor relationships, hardware procurement, IT asset lifecycle, and software licensing to ensure cost control, compliance, and optimal service delivery.

+ Serve as the primary point of contact for E-Discovery requests and support legal and compliance inquiries related to IT systems and data management.

+ Oversee the administration of Google Workspace, including user access, security settings, and policy compliance, and manage the Zendesk ticketing platform, including configuration, automations, and reporting.

+ Manage the IT Support budget and prepare regular reports on team performance, ticket volumes, resolution times, customer satisfaction, and support costs.

+ Drive continuous improvement by evaluating emerging technologies, tools, and best practices to enhance the end-user support experience.

+ Oversee VOIP systems and voice quality, including hands-on support during earnings calls, and ensure regular maintenance and improvement of corporate meeting and AV environments.

Physical Demands and Work Environment:

+ The primary work environment for this position is an office.

+ The physical demands for this position include light lifting, seeing (with a focus on reading, color distinction, acuity, and depth perception), sitting more than 50% of the time, talking, and turning.

+ Nights spent away from home traveling are less than 10%.

Who we are:

Founded in 1902, Lamar Advertising Company is one of the largest outdoor advertising companies in the world. With over 351,000 displays across the United States and Canada, Lamar is dedicated to helping both local businesses and national brands reach broad audiences every day.

We provide ad space through:

+ Billboards

+ Interstate logos

+ Handpainted murals

+ Transportation and airports

+ The largest network of digital billboards in the United States

We live by the Golden Rule, and we operate with honesty and integrity in every aspect of our business. We are open with our employees, transparent with our customers, and loyal to the communities in which we serve. While Lamar is a large company, each office has its own culture and family atmosphere, making employees feel connected both locally and nationally.

We are committed to sustainable and environmentally friendly business practices and use a number of innovative strategies to reduce our environmental impact. We are actively working to reduce our annual greenhouse gas emissions and are projecting a 70% decrease by 2026 as a result of our efforts.

Lamar is an EEO/AA employer including Individuals with Disabilities, Protected Veterans, and any other State or Federally protected characteristic.

**Please note:** Lamar Advertising does not sponsor or take over sponsorship of a work visa. Only candidates with U.S. work authorization not requiring sponsorship will be considered for employment.

**SMS and Email Communications:** By providing your contact information and submitting this form, you agree to receive email and SMS communications from Lamar Advertising Company regarding job opportunities, hiring events, and career-related updates. Message and data rates may apply. You can opt out at any time by emailing [email protected] or replying 'STOP' to text messages. Your information will be processed in accordance with our privacy policy (https://lamar.com/en/about/privacy-policy) .

**Disability Self-Identification:** When applying for a job with Lamar, you will be asked to voluntarily self-identify whether you have a disability. Please take a moment to watch this video (https://www.youtube.com/watch?v=TAKsPd\_lIw8) for clarification on why we're asking for this information!

**California Residents -** Lamar collects personal information in the ordinary course of considering job applicants. This information may include, for example, name, address, phone number and other contact information, employment history and reference contact information, and any other information provided by an applicant to Lamar. By submitting an application, you consent to the use or sharing of this personal information solely for the purpose of consideration for employment by Lamar. Lamar will not sell this information.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.