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Introduction

We are seeking a highly skilled and experienced Senior Operations Analyst to join our Globa Business Operations team at Apptio, an IBM Company.

This role is essential in supporting our Professional Services’ global business operations through effective project management, data analysis, and

process optimization. The ideal candidate will have extensive knowledge of business applications, a strong ability to troubleshoot and resolve

issues, and the capability to work independently on complex tasks while contributing to the overall success of the organization. The role also

emphasizes a strong focus on the customer renewals business and offers opportunities to develop global operational processes and build

relationships across diverse internal teams, including senior customer success executives and sales operations.

Your role and responsibilities

Highly motivated person with a passion for driving business outcomes through data manipulation and analysis, program management and

cross-functional teamwork. Enjoy working independently on data manipulation and analysis projects and are comfortable performing multiple

iterations of analysis and presentations, based on input from multiple stakeholders. Equally comfortable and effective at leading calls and

meetings, with co-workers from various functions and levels and find it easy to establish mutual understanding and credibility. Diligent about

Performing other follow-up activities to drive and track programs, which may be initiated based on your data analysis or other motivators.

Required technical and professional expertise

Standard Operating Processes (SOPs):

• Co-own maintenance of specific SOPs, including documentation updates, identifying gaps, and suggesting enhancements with Operations

Manager. Ensure the execution of SOPs aligns with business needs.

• Work with cross-functional teams to document process flow used to drive enhancement

Business Applications:

• Possess extensive knowledge of our business applications, enabling you to execute projects effectively, identify system gaps, and propose

automation opportunities.

Provide operational support for a variety of initiatives to streamline processes, reduce administration and achieve team/business goals

• Serve as the subject matter expert of business applications, able to identify system gaps for fixes and/or automation

Reporting & Analysis:

• Run out-of-the-box reports, fully understand the concepts behind them, and utilize them to meet defined business needs. Independently

troubleshoot and resolve related issues. Provide ad hoc reports and intermediate analysis with minimal guidance.

Financial Tasks:

• Independently perform a variety of financial tasks with accuracy and timeliness, escalating complex issues to the manager as necessary

• Execute the month-end financial close process using defined SOPs

• Coordinate revenue tie off with Accounting to accurately report on revenue

• Document and communicate key driver in the forecast; identify any data gaps impacting forecast accuracy

Data Management:

• Highly proficient in working with large datasets in Excel, with the ability to identify, analyze, and document business requirements. Assess the

implications of business needs and pass them to the relevant business owner when appropriate

Project Management:

• Undertake high-quality initiative work as prioritized by the Senior Manager, managing the work effort to achieve desired outcomes within target

timelines.

• Documentation:

• Develop and maintain professional and functional documentation related to internal SOPs and enablement, with minimal guidance from

teammates.

Preferred technical and professional experience

Prior experience working in SaaS software company in Customer Success or Finance

Must be flexible with work hours/availability to work with team members in other time zones

Competency in other reporting and data analysis tools such as Tableau, Salesforce.com, databases, statistical packages, etc.

Training in/experience with project management methodologies

Advanced data analysis and MS Excel skills. Ability to analyze data and create complex, customized reports and charts in MS Excel and

other reporting tools. MS Excel skills must include the ability to automatically merge multiple data sets, use lookups, familiarity with array

formulas, develop and debug complex formulas, apply data validation code and ability to format/organize information in a way that intuitive

and understandable to a variety of audiences

Bachelor’s degree in Business, Finance, Operations, Math, or a related field.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.