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Description

Introduction

Do you have the career opportunities as a(an) Patient Safety Coordinator you want with your current employer? We have an exciting opportunity for you to join Methodist Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

Methodist Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Patient Safety Coordinator where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

General Statement of Duties: Assists with advancement of a patient safety program that promotes a culture of safety and the elimination of avoidable harm.

Essential Job Functions: Systems Thinking and Reliable Design Expectations:

- Assists Patient Safety Director with prevention of future harm by initiating and overseeing proactive evaluation and redesign of systems to improve care processes (e.g. forcing functions, checklists, error causation thinking, human factors, applied informatics, culture).

- Assists Patient Safety Director by supporting improved outcomes by emphasizing both appropriate behaviors and robust systems that include concise accountability measures and follow-up.

- Supports efforts to improve the consistent delivery of evidence-based care and reduction in preventable harm by focusing on reliability and applying the principles of reliable design.

- Assists Patient Safety Director in the reduction of variation in care delivery. - Promotes the utilization of alerts and best practices (e.g. Sentinel Event Alerts) to assist with gap assessments and implementation of strong actions that will alleviate identified gaps.

Identification and Mitigation of Patient Safety Risk Expectations:

- Assists with effective reporting, investigating, and analyzing of patient safety incidents, medical errors and potential risks in the facility.

- Supports Patient Safety Director with completion of thorough and credible serious event analysis that result in strong sustainable improvement strategies.

- Participates in Patient Safety Rounds that assist with identification of patient safety risks. Encourage staff to identify and participate in resolution of patient safety concerns.

- Supports Patient Safety Director with coordination of disclosure of serious events to patients and/or families in accordance with organizational policy and regulations.

- Assists Patient Safety Director with timely reporting of Patient Safety Work Product (PSWP) to the Patient Safety Organization.

- Actively participate in PSO learning collaboratives. Assist with implementation of best practices, alerts, and updates to drive patient safety improvement.

Safety Culture Advancement Expectations:

- Partner with Patient Safety Director to promote completion of Culture of Safety Survey.

- Facilitate analysis of culture of safety survey results such that data-driven action plans lead to targeted outcomes.

- Support and encourage harm reporting throughout the organization through a nonpunitive just event reporting system.

- Provide feedback that acknowledges both the value of event reporting and review of reported events.

- Partner with Patient Safety Director to facilitate thorough and credible review of events that address both system and individual accountability.

Patient Safety Education Expectations:

- Assist with patient safety new hire orientation presentation (e.g. PSO membership, reporting expectations, safety culture)

- Supports Patient Safety Director in providing ongoing education to leaders, clinicians and staff on the science of safety (high reliability, effective communication, sustaining awareness/alertness) and patient safety initiatives.

Partnership with Executive and Clinical Leaders Expectations:

- Assist Patient Safety Director to help facility leaders and managers ensure thorough, credible and timely event management.

- Collaborate with Patient Safety Director and facility leaders to identify and hardwire behavioral norms that promote a culture of safety.

- Assist facility leaders to ensure understanding of and compliance with the National Patient Safety Goals.

- Assist Patient Safety Director in partnering with facility leadership to establish activities that enable and sustain an open and fair environment promoting learning, safe systems, and appropriately managing behavioral choices related to patient safety (e.g. Patient Safety Rounds, Event Response, Disclosure).

- Assist with Quality to complete the NQF Safe Practices section of the Leapfrog Hospital Survey.

Patient and Family Engagement Expectations:

- Assist with engagement of patients/families when appropriate in the patient safety program.

- Assist facility leadership and Patient Safety Director in obtaining input from patients/families involved in harm or close call events as appropriate.

Measurable Reduction in Avoidable Harm Expectations:

- Assist Patient Safety Director with oversite of the management and use of event information to benchmark and track progress to zero avoidable harm.

- Assist Patient Safety Director to provide analysis and identifying trends from reports (e.g. event reports, Clinical Excellence Dashboard, Service Line Dashboards) to track progress of improvement strategies. Spread and sustain improvement.

- Assist Patient Safety Director in presenting informative and actionable patient safety reports to appropriate committees to include high level presentations to Leadership, Medical Executive Committee and Board of Trustees. Include the patient’s story of harm.

Risk Management/Claims Activities (if not otherwise assigned)

- Collaborate with defense legal counsel to coordinate the investigation, processing and defense of claims against the facility; records, collects, documents, maintains, and provides to defense attorneys any requested information and documents necessary manage facility claims while maintaining privilege of PSWP

- Assist Patient Safety Director with notification and interactions with HCI on all actual and potential claims

- Partner with security on procedures to reduce the frequency and/or minimize the severity of property loss or assets

- Assist Patient Safety Director with contract review as indicated -

Assist Patient Safety Director in managing non-HCI cases: accept/process subpoenas, visitor events, property loss or theft, etc.

Knowledge/Skill/Abilities: • Shows good organizational skills; tendency to be organized, planful and structured • Has basic knowledge of patient safety science principles, theory, methods, standards and regulatory requirements • Effective interpersonal skills (developing and maintaining positive relationships; communicating clearly and effectively with people at all levels with verbal and nonverbal communication; working with others to identify, define and solve problems) • Effective leadership qualities (task completion, motivation, organization) • Shows basic knowledge of and experience with patient safety analysis techniques (methods). Effective team building skills in dealing with intra-professional clinical and operations teams including medical staff in diverse settings • Computer skills with word processing and database competency • Excellent oral and written communication skills.

What qualifications you will need:

Minimum Education, Experience, Training, Required Knowledge, Skill, Abilities and Other Job-Related Characteristics: Education: Bachelor’s degree in healthcare related field required; Bachelor’s or Master’s degree in nursing preferred.

Experience: Two years of experience in patient care, healthcare management, patient safety, risk, and/or quality required. Healthcare experience should be recent and within a clinical setting such as hospital, ambulatory surgery center, etc. Clinical background preferred.

Employee completes initial and ongoing training and competencies as defined by service line, facility and department/unit which are specific to the needs of the patient population served (if applicable).

License, Certificates, or Registrations: Certified Professional in Patient Safety (CPPS), required. If not already a CPPS, must obtain within 24 months of hire. Maintain CPPS while in role. Other licenses as required by State.

Methodist Hospital opened in 1963 as the first hospital in the now internationally acclaimed South Texas Medical Center. With over 900 beds, Methodist Hospital offers a broad range of specialties including cardiology, oncology, bone marrow transplants, emergency medicine, neurosciences, maternity care, gynecology and orthopedics. We are proud to be the largest provider of the lifesaving ECMO Program in San Antonio, are home to the largest robotics program in the world, and our Adult Blood Cancer and Stem Cell Transplant unit has become the first program to receive FACT Accreditation in North America.

As the flagship hospital, and most comprehensive medical care facility of Methodist Healthcare, we appreciate the support and recognition we receive from the community. We’ve recently been named the No.1 Best Regional Hospital by the U.S. News and World Report for 2019-20. We pride ourselves on providing the highest quality of care possible for our patients, which is proven by our consecutive Grade A Leapfrog Hospital Safety scores. In addition, Methodist Hospital not only received a Primary Stroke Center designation from The Joint Commission, but has also received a Comprehensive Stroke Center Certification from DNV GL Healthcare, designating the facility as offering the most advanced stroke treatment available in a given geographic area. For more information, please visit our website at www.sahealth.com and select Methodist Hospital under Locations.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Safety Coordinator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.