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Description

Introduction

Do you have the PRN career opportunities as a Concierge you want with your current employer? We have an exciting opportunity for you to join UCF Lake Nona Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

UCF Lake Nona Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Fertility and family building benefits through Progyny

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ Family support, including adoption assistance, child and elder care resources and consumer discounts

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan

+ Retirement readiness and rollover services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/prn-employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

Our teams are a committed, caring group of colleagues. Do you want to work as a Concierge where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

Job Summary

We are currently recruiting Concierge to join our team! As our Concierge, you will act as a liaison between patients, patients' relatives, and the facility to improve customer/patient satisfaction. We want you to apply now! We are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. Our concierge will greet patients, family members, and visitors and will provide directions to departments and areas within the facility.

You are expected to SMILE. 😁

What you will do in this role:

+ Communicate patient questions, complaints, problems and concerns to appropriate hospital leadership.

+ Clearly explain Hospital processes to patients

+ Assists in the learning process for new employees, including training and supervision.

+ Performs clerical duties including correspondence and phone calls.

+ Effectively communicates physician, patient, and family needs to appropriate members of the health care team.

+ Obtain the information needed to develop a solution for the patient and their family.

+ Demonstrate excellent customer service when problem solving, communicating, providing information and reassurance to patients and their family.

+ Demonstrate sound judgment and seek guidance when uncertain of situation.

+ Refer to appropriate leadership staff and to risk management when necessary.

+ Ensures continuity of care thru precise and consistent communication of patient information with other departments and staff.

What qualifications you will need:

+ High School diploma or GED required.

+ Effectively communicates physician, patient, and family needs to appropriate members of the health care team.

+ Ensures continuity of care thru precise and consistent communication of patient information with other departments and staff.

+ Assistsin the learning process for new employees, including training and supervision.

+ Performs clerical duties including correspondence and phone calls.

+ Strong customer service skills

+ Ability to manage stress appropriately.

+ Must be computer literate and able to multi-task.

HCA Florida UCF Lake Nona Hospital is located in the southern Orlando suburb of Lake Nona, known as Medical City. We are a newly opened hospital. Our hospital provides full-service healthcare to Osceola County and surrounding communities. We offer a wide range of specialties including 24/7 emergency care, women's care, and comprehensive surgical services, including robotic surgery. We are home to the Advanced Imaging Center and a Family Birthing Unit. We are committed to patient-centered care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Concierge PRN opening. We review all applications. Qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status