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The Advisor, Retail Channels (Process Improvement) is responsible for shaping and executing initiatives that enhance performance, efficiency, and customer experience across retail channels. This position serves as a trusted partner to internal stakeholders, providing expert guidance, data-driven insights, and strategic recommendations aligned with the company’s channel strategy. The Advisor leads and supports cross-functional projects, ensuring alignment with business goals and long-term vision. This position works hybrid and reports to Oriental Center in San Juan, PR.

MAIN DUTIES & RESPONSIBILITIES:

+ Lead strategic initiatives that support the evolution and optimization of retail channels.

+ Provide expert advice and recommendations based on performance assessments, customer feedback, and market trends.

+ Collaborate with cross-functional teams to ensure channel initiatives are aligned with broader business objectives.

+ Monitor adoption and impact of implemented strategies; propose enhancements as needed.

+ Define and communicate clear project objectives, milestones, and success metrics. Manage project constraints including cost, time, scope, and quality.

+ Facilitate kick-off meetings and strategic planning sessions with internal stakeholders. Coordinate and oversee project execution, ensuring timely delivery and stakeholder satisfaction.

+ Support the creation of work orders and service requests to meet evolving channel needs.

+ Anticipate potential risks and proactively develop mitigation strategies.

+ Participate in cross-departmental initiatives to ensure channel needs are represented.

+ Conduct post-implementation reviews and client satisfaction surveys to assess impact.

+ Analyze channel performance metrics and develop dashboards to support decision-making.

+ Identify emerging trends in customer behavior and retail technology to inform strategy.

+ Develop business cases for new initiatives, including cost-benefit analysis and ROI projections.

+ Serve as liaison between retail channels and technology teams to ensure digital solutions meet operational needs.

+ Lead workshops and training sessions to promote adoption of new tools, processes, or strategies.

+ Support change management efforts related to channel transformation projects.

MINIMUM REQUIREMENTS:

+ Bachelor’s degree in business administration, industrial engineering, data science, or related field required.

+ Three (3) years of experience in strategic advisory roles, business analysis, or project leadership.

+ Experience in retail, banking, or customer experience environments is a plus.

+ Fully bilingual – English and Spanish (verbal and written) required.

+ Proficiency in MS Office (Excel, Word, PowerPoint, etc.), Visio, and other business tools.

+ Experience working with data visualization tools

+ Strong analytical, communication, and interpersonal skills.

+ Strategic thinker with problem-solving abilities and attention to detail.

+ Ability to manage multiple priorities and work effectively in a fast-paced environment.

+ Other duties may be assigned.

WORK AUTHORIZATION & ELEGIBILITY:

+ Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.

+ Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment\_privacy\_policy\_statement.pdf)

Compliance Posters

This may be the opportunity to change your life and take your career to the next level.

Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:

Compliance_Posters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance\_posters.pdf)

Recruitment Privacy Policy Statement

Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.

Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:

Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance\_posters.pdf)

Política de Privacidad de Reclutamiento