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Employment Type:

Full time

Shift:

Description:

Under the supervision of the clinic manager and in conjunction with the providers, the dynamic scheduler proactively manages provider schedules to ensure quality patient care, customer service, and optimizes utilization of clinical resources to grow the practice. Establishes and maintains partnership with patient access team leads sharing a joint ownership of the success of the team, patient access, and provider schedules to achieve aligned access goals.

If you want to join an organization that truly cares about its employees, consider continuing your career with Loyola!

We offer

• Medical/Dental/Vision Benefits on your **FIRST DAY!!!**

• competitive wages

• great work atmosphere

Loyola Medicine, treating the whole person with compassion—to "also treat the human spirit." We are seeking a Dynamic Scheduler to schedule patient appointments in conjunction with orders, urgency of care and patient convenience, involving multiple sites when appropriate.

Job Duties:

Scheduling:

+ Monitor physicians' schedules daily to optimize physician scheduling.

+ Schedule patient appointments considering orders, urgency of care, and patient convenience.

+ Coordinate appointments across multiple sites when necessary.

Insurance Verification:

+ Utilize insurance verification procedures to ensure maximum reimbursement and correct payment for services.

Computer Applications:

+ Proficiency in clinical, registration, and scheduling software systems.

+ Be open to learning and adapting to new systems as required.

Telephone Utilization:

+ Efficiently and effectively manage a high volume of telephone calls related to the service area.

+ Answer calls using telephone customer service skills, aiming to maintain a 95% customer satisfaction rate for telephone interactions.

Position Requirements:

Required:

+ An Associate's Degree or equivalent training acquired through work experience or education.

+ Minimum of 3 years of previous job-related experience.

Preferred:

+ A Bachelor's Degree or equivalent training acquired through work experience or education.

+ Previous experience as a Service Rep is highly preferred.

In this role, the Dynamic Scheduler plays a crucial part in optimizing physician schedules, ensuring insurance verification, and managing appointment scheduling efficiently. Strong computer skills, particularly in healthcare software systems, are essential, and the ability to handle a high volume of phone calls is important.

Previous experience as a Service Rep is advantageous.

Loyola Medicine Core Values

+ **Reverence** We honor the sacredness and dignity of every person.

+ **Commitment to Those experiencing poverty** We stand with and serve those who are poor, especially those most vulnerable.

+ **Safety** We embrace a culture that prevents harm and nurtures a healing, safe environment for a

+ **Justice** We foster right relationships to promote the common good, including sustainability of Earth.

+ **Stewardship** We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.

+ **Integrity** We are faithful to who we say we are.

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.

COMPENSATION

Pay Range: $21.12 - $25.53 per hour

_Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles._

Trinity Health Benefits Summary (https://www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf)

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran