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Traffic Operations Agent - IAH

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Traffic Operations Agent - IAH

Salary

$21.24 - $25.56 Hourly

Location

2800 N Terminal Road

Job Type

Full Time

Job Number

37852

Department

Houston Airport System

Opening Date

12/29/2025

Closing Date

1/5/2026 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Division/Section: George Bush Intercontinental Airport/ Terminal Operations

Workdays & Hours: *Shift work, rotating schedule, weekend/holidays (*subject to change)

DESCRIPTIONS OF DUTIES/ESSENTIAL FUNCTIONS:

Under general supervision, performs traffic control and monitors vehicular traffic flow and curb zones at terminals and on roadways to maintain a safe and efficient Landside airport environment for passengers, guests and airport personnel.

Essential job duties and responsibilities for the (Traffic Operations Agent) includes but are not limited to:

RESPONSIBILITIES:

+ Monitors curb zones for safe and efficient traffic flow of both pedestrians and vehicles. Enforces tow and parking regulations and issues citations.

+ Monitors passenger and guest access to airport terminals. Assists with traffic accidents and disabled vehicles by notifying emergency personnel and maintenance teams as needed.

+ Provides customer service while performing duties. Assists airport customers by answering questions and resolving issues.

+ Responds to calls for assistance by customers and the Integrated Coordination Center (ICC) in a timely manner. Addresses and deescalates situations as appropriate and takes necessary corrective actions to remedy issues that arise.

+ In accordance with CFR 1542, which covers airport security and safety, notifies supervisor of any unsafe conditions, violations and/or discrepancies at landside facilities and terminals. May monitor security access points, challenge airport badges, conduct periodic and random checks, in partnership with all stakeholders, tenants, contractors and other governmental agency representatives.

+ Completes daily reports/logs of all activities (i.e. ticket and permit sales, taxi/vehicle activity, etc.) conducted during a shift.

+ Supports passengers, guests, and operational activities during emergencies, outages, construction-related closures and other irregular operations. During emergencies, acts as a field liaison and maintains order following the Airport Emergency Plan and other airport rules and regulations.

+ May suggest improvements to the customer experience, such as passenger processing and facility aesthetics, based on observations and/or input of passengers, business partners and team members.

+ Contributes to the team by performing other duties as assigned.

WORKING CONDITIONS

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions.

MINIMUM REQUIREMENTS

EDUCATION:

Requires an Associate’s degree in aviation management, airway science, criminal justice, law enforcement, business administration, public administration, hospitality, or a related field.

EXPERIENCE:

Six (6) months of experience in airport operations, airport security, airport safety and/or any other customer service-related field are required. Directly related experience in airport operations/security or customer service may substitute for the above education requirement on a year-for-year basis.

LICENSES/CLEARANCES:

Requires a valid Class C Texas Driver’s license and compliance with the City of Houston’s policy on driving.

•Candidates must be able to obtain ALL security REQUIRED BADGE ACCESS INCLUDING CBP ACCESS within 6 months from the hire date.”

PREFERENCES

Preference will be given to applicant with direct related experience in operations, budget management and administrative skills within an aviation setting preferred. Knowledge in administrative regulatory/statutory guidelines in a large hub setting a plus. Excellent customer service skills highly desirable. The ability to create and write safety reports a plus. Candidates with the ability to communicate effectively orally and in writing when using bilingual or multilingual skills to communication with customers a plus. Proficient in Microsoft Office Suite.

*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.*

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade - 13

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classifications.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by

visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858.

If you need special services or accommodations, call 281-233-1858; (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit:

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a Houston Airport System employee?

+ Yes

+ No

02

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

03

What is the highest level of education you have obtained?

+ High School Diploma/GED

+ Associates Degree

+ Bachelor's Degree

+ Master's Degree

04

What is your degree concentration?

+ Criminal Justice

+ Airway Science

+ Aviation Management

+ Law Enforcement

+ Public Administration

+ Business Administration

+ Hospitality

+ Other Related Field

+ No Degree

05

If selected other on question 4, please indicate the degree concentration you obtain. See resume is not acceptable.

06

Do you have a valid/current Texas driver's license?

+ Yes

+ No

07

How many verifiable years of work experience in Airport Operations, Airport Security, Airport Safety or Customer Service-related field do you possess?

+ Less than 6 months

+ 6 months to less than 2 years

+ 2 years and 6 months to less than 4 years

+ 4 years or more

+ No experience

08

In which of the following area(s) do you have verifiable experience? (Check all that apply)

+ Gatekeeper

+ Public Safety

+ National Incident Management Systems (NIMS)

+ Department of Homeland Security (DHS/TSA)

+ Traffic Control

+ Conflict Resolution

+ I do not have experience

09

Are you available and willing to work all shifts, to include a rotating shift, weekends, and holidays?

+ Yes

+ No

10

Please check all that you have verifiable experience with. (Check all the apply)

+ Operating a two-way radio device.

+ Experience with managing curb zones and motor vehicle traffic flow.

+ Experience with completing daily incident reports and activity logs.

+ Experience with handling high volumes of customer inquiries and concerns.

+ Experience with addressing and handling emergency issues with the general public.

+ I have do not have experience.

11

Please indicate your "highest" level of proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint, and other PC Programs).

+ BEGINNER: Perform daily word processing tasks, enter and correct data, modify a workbook, format a Worksheet, creates a new e-mail message, checking e-mail.

+ INTERMEDIATE: Basic formatting and create a variety of templates, merges; manage table data, sort and filter merges, reply, forward, print and delete an e-mail message.

+ ADVANCED: Manage table data, sort and filter merges, advanced techniques for analyzing and manipulating data in Excel, delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar.

+ EXPERT: Produce table of contents, footnotes, endnotes, bookmarks, manage Macro commands, and create MS Excel applications, managing multiple calendars.

+ No Experience

12

Tell us about a time you motivated your fellow team members. Did you face any challenges and were you successful in motivating your team members?

13

Briefly describe a time when you were faced with handling a conflict with a customer. What was the conflict and how did you resolve it?

Required Question