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Senior Cloud Operations Engineer

Job Description:

The Cloud Operations DevOps teams are responsible and accountable for Sage’s online Product portfolio. The teams ensure our Products and Services are constantly available for our customers to use to run their businesses. A Cloud Operations Engineer participates in bridging the technical gaps between Development and Operations by deploying, administering, improving infrastructure, and improving automation using cloud technologies. The Cloud Operations Engineer is responsible for working in their team, ensuring their Products and Services remains available, secure and performant.

The Senior Cloud Operations Engineer has a deep understanding and experience working in a DevOps or SRE environment. They have demonstrated automation experience and multiple CI/CD implementations, working closely with product delivery teams, influencing their approach and design by deploying, administering, monitoring, and improving their service. Proactively, they will identify direct and indirect key partnerships required for each assigned project and/or operational deliverable and ensure their participation. This is a 24/7 operation that requires the Senior Cloud Operations Engineer to lead and resolve any service incidents that may arise and drive root cause analysis. Ability to quickly analyze, assess and contribute to technical decisions is key to the senior role.

Key Responsibilities:

What You’ll Do

Responsibilities:

• Take personal accountability for their products so that they remain available, secure and performant

• Use technology and knowledge to design and implement solutions and services to simplify customer experience, mitigate risk, improve usability and to impact Sage’s goals

• Full understanding of operational risk and accountability for delivering an excellent service to our customers

• Managing stakeholder expectations, ensuring accountability for all team members, making, and influencing decisions

• Drive best practices in CI/CD and product delivery pipeline Skills, know-how and experience:

• Excellent communicator – able to articulate complex technical issues in simple terms when communicating with non-technical audience or Sage business stakeholders

• Operating Systems: Windows, Linux &/or MacOS. · Strong analytical, debugging, and problem-solving skills.

• Scripting knowledge for task automation (PowerShell, Bash, Ruby, Python).

• Experience dealing with multiple teams in different functions/segments, multitasking & prioritization skills.

• Proficiency in English language, verbal and written with ability to build relationships and influence · Exposure to DevOps/SRE activities like – software/system engineering and toil reduction

• The promotion of a DevOps/SRE culture and adoption of CI/CD principles throughout the organization

• Participate and run global initiatives

• Create, maintain, administer, and enhance cloud environments, ensuring they are secure and scalable, to satisfy operational requirements

• Ensure that any key non-functional requirements around availability, security and performance are met before any product is made available to customers

• Defining key metrics/logging and implement tooling that will provide all key stakeholders with information that will help identify improvements to the service on behalf of the customer

• Closely co-ordinate with product delivery teams to ensure that designs, standards, and quality can be implemented improving the customer experience

• Take the lead during high pressure incident scenarios, balancing technical resolution and senior stakeholder communications

• Communicate with key stakeholders on planned changes, incidents, and service improvement plans, influencing decisions on Product roadmaps

• Improve the out of hours customer experience by participating in our 24x7 on-call Rota

What You’ll Bring

Requirements:

• Min 3 years of Cloud Experience (AWS, Azure, Google Cloud etc.)

• Excellent communicator – able to articulate complex technical issues in simple terms when communicating with non-technical audience or Sage business stakeholders

• Operating Systems: Windows, Linux &/or MacOS.

• Proven analytical, debugging, and problem-solving skills.

• Scripting knowledge for task automation (PowerShell, Bash, Ruby, Python).

• Experience dealing with multiple teams in different functions/segments, multitasking & prioritization skills.

• Proficiency in English language, verbal and written with ability to build relationships and influence

• Exposure to DevOps/SRE activities like – software/system engineering and toil reduction

• Experience with AWS

• Containerization technologies, Kubernetes in particular

• Automation tooling such as Terraform and Ansible

Preferred:

• 5-10 years working in a Sysadmin, DevOps, SRE, IT Operations, Developer, or QA/Application Engineer or Similar Role, in a customer facing, complex technical environment

Benefits

Sage offers a comprehensive and competitive benefits package, including:

• Competitive salaries

• Comprehensive health, dental, and vision coverage

• 401(k) retirement match (100% matching up to 4%)

• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

• 18 weeks paid parental leave for birth, adoption, or surrogacy (offered 1 year after start date)

• 5 days paid yearly to volunteer (through Sage Foundation)

• $5,250 tuition reimbursement per calendar year (starting 6 months after hire date)

• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

• Ongoing career development with a library of on-demand options and training offerings

Work Culture at Sage

At Sage, you’ll join a company recognized for its inclusive, supportive, and growth-oriented culture. We value diversity, work-life balance, and career progression. Our employees consistently rate us highly for company culture, leadership, and opportunities for advancement.

Learn More About Life at Sage

• Careers homepage: Sage Careers

• Glassdoor reviews: Sage Glassdoor

• LinkedIn page: Sage LinkedIn

#LI-NT1

Function:

Cloud Operations

Country:

United States

Office Location:

Atlanta;Atlanta

Work Place type:

Hybrid

Advert

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/

Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out [email protected].

Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/

Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.