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Quality Assurance Coordinator

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Quality Assurance Coordinator

Salary

$62,337.60 - $96,699.20 Annually

Location

Cedar Rapids - 52404 - Linn County, IA

Job Type

Full-time

Job Number

26-01457

Agency

400 Health & Human Services - Family Well-Being and Protection

Division

Health & Human Services - Family Well Being & Protection.

Opening Date

12/29/2025

Closing Date

1/11/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Chris Silberhorn - [email protected]

+ Description

+ Benefits

+ Questions

Job Description

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being and Protection, Bureau of Child Protective Services, Policy is seeking a Quality Assurance Coordinator (Job Classification: Human Services Quality Assurance Coordinator) to join our team!

This position performs professional level work developing, implementing and monitoring the Department of Health & Human Services (HHS) quality assurance (QA) program; provides leadership and technical assistance to staff in support of QA efforts.

Some tasks include promoting a culture of quality improvement, working with service area and policy staff on the principles of quality improvement, identifying areas of opportunity for quality improvement and assisting in identification of methods of evaluating the effectiveness of quality improvement activities.

The ideal candidate will:

+ Has current/relevant field experience as a Quality Assurance Coordinator.

+ Establish and maintain effective working relationships with state, local and federal agencies, private enterprise, other political subdivisions, and the public.

+ Demonstrate excellent judgment and communication skills.

+ Ability to provide good written documentation in a timely manner.

+ Ability to prioritize and work under pressure.

+ Ability to work independently.

+ Demonstrates integrity and a strong work ethic.

+ Ability to use independent judgement to make sound decisions.

To ensure the Agency provides the best service to the residents of Iowa, applicants should demonstrate exceptional customer service skills, integrity, and a strong work ethic.

The following experience/skills are preferred:

+ Critical thinking skills and plan development

+ Customer service including de-escalation of conflictual or adversarial situations

+ Excellent oral and written communication and report composition

+ Teamwork, collaboration, and consultation

+ Ability to multi-task

+ Ability to manage multiple deadlines

Preference will be given for experience in Child Welfare as it correlates directly with the requirements and duties of the position.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

+ Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!

+ Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).

+ Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).

+ Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.

+ Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.

+ Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.

+ Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here .

Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federalRight to Worklaws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov .

Minimum Qualification Requirements

Graduation from an accredited four-year college or university and experience equal to two years of fulltime work experience in quality assurance, quality improvement, or total quality management;

OR

an equivalent combination of experience and education substituting one year of the required experience for each 30 semester hours or one year of the required education to a maximum of four years.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/HumanServicesQualityAssuranceCoordinator-03035.pdf)

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited four-year college or university? IF YES - How many years do you have of full-time work experience in quality assurance, quality improvement, or total quality management?

+ I have not graduated from an accredited four-year college or university

+ Less than two years of full-time work experience in quality assurance, quality improvement, or total quality management

+ Two years or more of full-time work experience in quality assurance, quality improvement, or total quality management

04

How many years do you have of a combination of post high school education AND/OR full-time work experience in quality assurance, quality improvement, or total quality management? 30 semester hours equals one year of experience.

+ I do not have any of the combined education and/or experience

+ Less than six years of the combined education and/or experience

+ Six years or more of the combined education and/or experience

Required Question

Employer

State of Iowa

Agency

400 Health & Human Services - Family Well-Being and Protection

Address

Lucas State Office Building

321 E. 12th Street

Des Moines, Iowa, 50319

Website

https://hhs.iowa.gov

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